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G
Rating: 5 out of 5
All went well.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 323 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 1 out of 5
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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G
Rating: 2 out of 5
Order was delivered more than a week late. Delivery times are not correct at all.
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V
Rating: 1 out of 5
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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No refund to date.
Be very careful when buying here.
V
Rating: 2 out of 5
Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 5 out of 5
I bought the Paris map puzzle as a gift, shipped to California. It arrived promptly and was a huge hit! I wasn’t all that confident about an international purchase but it all worked great.
V
Rating: 1 out of 5
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
A
Rating: 5 out of 5
Very good site and very good article nothing more to say
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A
Rating: 5 out of 5
expedition rapide je suis satisfait un seul reproche les coin du carton légerement abimé les petites helice detachez de la grappe puit disparu helice le rotor de helicoptaire meme chose disparu se sont des pièces si fragile et petite je suis tres décu jait des petits pinceaux a comandé je reflechi ,?,? mr deonne marcel
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G
Rating: 5 out of 5
Fast and clear service
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V
Rating: 5 out of 5
All very sraightforward. Item cheaper than on most other sites and, considering the current pandemic and a shipment from the EU, was delivered very quickly.
A
Rating: 1 out of 5
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 5 out of 5
A perfect first! Nothing to say but thank you!
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A
Rating: 5 out of 5
Fast.......even better package arrived ahead of schedule! Congratulations!
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G
Rating: 5 out of 5
Outstanding client service. Quick delivery and rapid, trouble-free resolution of a minor error in the order. Thank you.
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A
Rating: 5 out of 5
Fast follow-up and compliance
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A
Rating: 1 out of 5
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
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Response from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
A
Rating: 1 out of 5
Very disappointed.... Package ordered on 15/12 received on 30....
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Response from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
V
Rating: 5 out of 5
Item arrived in a timely manner and as described.
V
Rating: 5 out of 5
Everything worked out great. always happy to return. mfg.Jan ️
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A
Rating: 1 out of 5
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
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V
Rating: 5 out of 5
Thanks to this car model an indulge myself purchase, one more good decisions for my bucket list. Nothing wrong with this unless left Hand Drive is an issue with a French car!!
Or one body mounted mirror on the left side! Oh , and there is a black plastic mounting board with 4 chunky connections to the car. Easily removed but a black car on a black background with such substantial fixings.....it may be generic and I don't know what alternatives there might be, but overtopping the under IMHO...worth a mention? Thankyou.
Or one body mounted mirror on the left side! Oh , and there is a black plastic mounting board with 4 chunky connections to the car. Easily removed but a black car on a black background with such substantial fixings.....it may be generic and I don't know what alternatives there might be, but overtopping the under IMHO...worth a mention? Thankyou.
A
Rating: 5 out of 5
excellent site with a wide range of models
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A
Rating: 5 out of 5
Pleasant and functional website , fast service , careful packaging , nothing to complain about , Only one regret , I would like more 28 mm figurines and 1/56 vehicles (Bolt action or other) .
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A
Rating: 5 out of 5
Perfect delivery. Wide choice of even rare models! We recommend it!
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V
Rating: 2 out of 5
I ordered a submarine model for my son for Christmas ordering the recommend paints that were listed against the model. When my son opened the box to start to build the model on Boxing Day, we discovered that only one of the paints recommended was correct and I’d wasted £22 on needless paints!
I have written to complain and heard nothing back. Won’t be using again.
I have written to complain and heard nothing back. Won’t be using again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 5 out of 5
Very satisfied with the site many references paint what I ordered fast delivery and excellent tracking of the order very good experience
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A
Rating: 5 out of 5
very fast delivery perfect order
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A
Rating: 5 out of 5
Easy to place orders on the site, delivery is fast and true to order.
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A
Rating: 5 out of 5
No problems with delivery or order, I'm extremely satisfied.
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A
Rating: 5 out of 5
Practical and well-stocked site. Fast delivery.
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V
Rating: 2 out of 5
I’m only giving 2 stars because the items were fine when they eventually arrived. Listed as 3-5 days delivery, they arrived after 13 days. They don’t answer the phone or answer emails. I paid extra to use PayPal, and extra for gift wrapping. The gift wrapping was appalling. Items arrived too late to give as an Xmas present. I won’t be using this company again.
V
Rating: 5 out of 5
Very happy with the service. Received all items ordered in perfect condition and in a reasonable amount of time. Will use them again.
A
Rating: 5 out of 5
Well stocked, clear portal, accurate and fast service.
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A
Rating: 1 out of 5
Extremely long deliveries
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V
Rating: 1 out of 5
Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!
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A
Rating: 5 out of 5
I purchased 4 1/24 model car kits, they were delivered intact in time for Christmas and the shipment was tracked step by step. Thank you!
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G
Rating: 5 out of 5
Good delivery, on time and the site is easy to use.
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A
Rating: 5 out of 5
Very good, full of good ideas
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G
Rating: 5 out of 5
Navigation on the website is very clear and they have quite a large selection of exactly the right time periods I am looking for. Also, payment is easy and delivery is fine. I unfortunately ordered during the holidays so the delivery took a bit longer but that was not due to 1001hobbies but to PostNL. This website is my favorite place to buy my figures.
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