Customer reviews of 1001hobbies

I am satisfied with 2 products purchased. Now, I regret that they were sent very late. When I placed my order (November 27), 1 of the 2 products was in stock and the other should have arrived within 2 to 4 weeks, i.e., before Christmas (they were Christmas gifts, so I was confident I'd be able to get them in time....). Unfortunately, after some time, I received a message from the site telling me that, due to stock shortages, my 2 items were going to be shipped to me after Christmas for receipt on the 30th. The baubles!!! No more Christmas presents!!! Fortunately, it was for people who no longer believe in Santa Claus and who had to make do with gift certificates while waiting for my parcel to arrive... I think a commercial gesture would have been welcome to compensate for this delay... Too bad they didn't offer me anything (even though my order was around 100 euros, which is no small amount...). So I'm a bit disappointed...

Easy access. clear operation

Site very well done.envoi rapide.tres satisfait

well

very attentive to its customers. flawless service even when there are delays, which is understandable. thank you and see you soon.

Great store with very pleasant prices. Tracking via a French shipper and website is the only thing that could be better. All in all , incredibly satisfied!

When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!

As expected, perfect delivery, nothing to complain about, my 25 year old son is very happy, he builds models and is no longer on his laptop.

Very good, sometimes you have to wait a few days depending on product availability, but everything is indicated in advance on their site, which is very up to date. Serious and professional.

Perfectly satisfied Super efficient TOP customer service Laure Daricault is an excellent consultant

Super fast delivery thank you

Hello, the paints recommended by you for the model do not correspond to the model.

Package ordered December 16 with expected delivery between December 20 and 23 arrived December 28. It was a gift for Christmas... So on December 24 I had to rush to find an alternative.... Very annoying...

Je cherchais un modèle spécifique à offrir à mon petit-fils, une Mustang. J'ai trouvé ce que je cherchais sans problème: explications détaillées de l'article et bon prix. L'article est arrivé rapidement et en parfait état: bravo!

Perfect, nothing to report. Highly recommended!!!

Shipped very quickly!

Was wary as I hadnt heard of company before. But was extremely pleased with it. Good Prices, Easy to use Site, Good Delivery time. Will definatly be using them again and would happily reccomend to others.

Smooth transaction for a discontinued Futaba part which I couldn't locate in the US. Fast shipping although a shipping notification and tracking would have been nice. I was just about to open an inquiry when the order showed up in my mailbox.

Loved the service, Was shipped out very quickly, and arrived at my doorstep in a very timely manner. Thank you

Excellent kit and delivery was very quick.. Excellent service

The package did not arrive in time for Christmas and I had to buy another gift.

Everything ok with 1001hobbies.es. But not so happy with the courier company.

the search engine is approximate given the number of products you have a lack of description on the product sheets

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...

rass

I am missing an order I have been sent the same order twice.

Very satisfied

super

fast service. i recommend

Serious site. Very good order tracking.

I am missing a part of the order and no one is responding to me about it. It's been 20 days now.

prompt service, even in this busy Christmas period

reliable site, on-time delivery; reasonable prices

I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!

Very responsive, good packaging and very short lead time

Delivery on time. Top of the line

Great site. Fast and efficient. Would recommend.

everything was as I ordered

everything ran perfectly

Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...