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Rating: 5 out of 5
Quality website
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 324 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 5 stars
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Rating: 5 out of 5
fast delivery and carefully protected parcel! very good
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A
Rating: 5 out of 5
excellent, fast service very good quality models
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A
Rating: 5 out of 5
Clear and well detailed site, fast and accurate shipping
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A
Rating: 5 out of 5
Received earlier than expected. Great!
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A
Rating: 5 out of 5
Very good order tracking
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A
Rating: 5 out of 5
ORDER WENT VERY WELL. I'M WAITING FOR THE NEW CHINTOYS. SO SOON
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A
Rating: 1 out of 5
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
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Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
Sincerely, 1001hobbies Customer Service.
A
Rating: 5 out of 5
As expected, reliable and fast. Thank you very much!
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A
Rating: 5 out of 5
mondial relay not very competent
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A
Rating: 5 out of 5
Serious and rigorous. Super
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A
Rating: 5 out of 5
Delighted with the service!
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A
Rating: 5 out of 5
Very good advice from very responsive customer service
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A
Rating: 5 out of 5
perfect
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V
Rating: 5 out of 5
Very fast, uncomplicated delivery, good price-performance ratio. Gladly again!
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A
Rating: 5 out of 5
I recommend this boutique. The staff is available and attentive. Shipping was fast and packaging well done. Thank you very much!
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A
Rating: 5 out of 5
fast shipping
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A
Rating: 5 out of 5
I was very satisfied with the site and its ease of use. And as far as the object is concerned, I really enjoyed building it, even though it was a bit expensive.
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V
Rating: 5 out of 5
Very good selection,
Free shipping on many items
Prompt delivery.
Free shipping on many items
Prompt delivery.
A
Rating: 5 out of 5
great site and very fast shipping
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A
Rating: 5 out of 5
I am very satisfied;
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A
Rating: 1 out of 5
You never have stock and waiting times are far too long
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Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
A
Rating: 5 out of 5
it's ok! no particular worries!
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A
Rating: 5 out of 5
Very pleased. I found what I was looking for at a satisfactory price, and I'll be back. It's a bit long but it's correct, taking into account a longer lead time with thousands of references available. Well
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V
Rating: 5 out of 5
I appreciated the shipping updates and package tracking feature. However, I found the tracking feature in French language difficult to follow (even though I would click on English translation much of the information was in French). My order was processed and received rather quickly given the pandemic difficulties. My package was received in excellent condition.
A
Rating: 5 out of 5
Well received
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A
Rating: 5 out of 5
Serious and efficient confiznce site. The order was processed quickly and the delivery was fast and compliant with the order. I recommend it !
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A
Rating: 5 out of 5
VERY WELL SERVED AND INFORMED . GOOD AND FAST DELIVERY . I'M SORRY THERE'S NOT MUCH AVAILABLE IN STORE, FOR SOMEONE WHO DOESN'T WANT TO USE THE INTERNET.
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A
Rating: 5 out of 5
fast , efficient ; satisfied .
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A
Rating: 5 out of 5
Very satisfied with this order. Fast delivery.
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V
Rating: 5 out of 5
very good service, slight delay in posting due to current climate, well packaged and excellent description of product.
A
Rating: 5 out of 5
The seller is very reliable and generally fast, even for orders requiring restocking (online stock status not always up to date). This can take up to ten days, but overall the information is good and the customer well treated. To be recommended.
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G
Rating: 5 out of 5
Clear directions and referral mails
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A
Rating: 5 out of 5
Impeccable service and good advice
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A
Rating: 2 out of 5
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 5 out of 5
fine
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A
Rating: 2 out of 5
Purchased items not in accordance with the description and photo.
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
A
Rating: 5 out of 5
Fast delivery well packaged thank you
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V
Rating: 5 out of 5
The kit WAS in stock. I ordered on Saturday. The kit arrived Wednesday. From Paris!
Well packed. Delighted. And the best price I had found. Winter project sorted!
Well packed. Delighted. And the best price I had found. Winter project sorted!
C
Rating: 5 out of 5
No problems in the purchases I have made.
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