Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 326 published reviews
5 25,4k 63% 4 6 446 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/06/2021
Got my paint and models I ordered in a timely manner with updates on my order’s progress as it was shipped. Total satisfaction.
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 03/07/2021
easy to browse the site and considerable variety of products. Prices could be more competitive...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2021
Excellent support service, fast and efficient, well done and thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2021
Inventories are wrong: take stock
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Response from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/06/2021
Good service. Has hard to find colors!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/06/2021
Very good, great service. I would recommend.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Fast service and product as ordered. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Very good, nothing to say
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/07/2021
Fabulous company to deal with, great for communication, very fast posting, defo will recommend and use again,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Clear website, obviously well-tracked stock, fast and careful shipping.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 30/06/2021
Very good and wide-ranging offer! Good and fair prices. Short delivery time and safe transport packaging. HIGHLY recommended!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Very good choice, well packed !
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/07/2021
Well packaged and what I ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Site ok - reliable info
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/07/2021
Usable website, low prices, quick service, free delivery. Cant really ask for more.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/06/2021
The product was exactly what I asked for and delivered in a timely manner. I will use this company again.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 07/07/2021
nice product and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Excellent service
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 06/07/2021
Perfect
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 07/07/2021
super good and easy to find items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2021
Large selection of items, competitive prices, fast delivery, including abroad. Good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Fast shipping Neat packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Super delighted with this purchase
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/06/2021
Excellent and fast ship to the US
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/07/2021
1001 hobbies allows me to get products I cant get anywere else
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
perfect
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/07/2021
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2021
Always well served
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
top in all areas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Fast ordering and shipping. Very good site. I recommend it to anyone who likes models and dioramas.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2021
Before ordering, I asked for the dimensions, they were sent to me but they did not correspond at all to the product. I will send the product back.
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Response from 1001hobbies
Mr Hamon, Thank you for your comment. We apologize for this incident and regret the misinformation. We take this incident very seriously. We will pass on your complaints to the sales department.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
First order with this site. Very satisfied and many products at market prices.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 25/06/2021
Good telephone availability (knowledge of English is helpful), the delivery times assigned to the item are appropriate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Delivered on time and in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2021
Airbrush incompatible with compressed-air spray can.
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Response from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2021
Delivery as ordered and fast. No unpleasant surprises. I will continue to buy from this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Very practical and user-friendly site. Wide selection of items and easy payment. Continuous information on the delivery process. Fast shipping and efficient service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
Very satisfied with my order and the site. Shipping took a little while, but I was delighted when my package arrived.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Order conforms very well, delivery better than the first time, see you soon.
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