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Rating: 5 out of 5
All ok
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 327 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 1 out of 5
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Response from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
A
Rating: 5 out of 5
Products always compliant, delivery as expected, packaging rigorously carried out. RAS
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A
Rating: 5 out of 5
Just what I expected
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A
Rating: 5 out of 5
On-time delivery and puzzles arrived undamaged!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order received on time Impeccable
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A
Rating: 5 out of 5
Fast delivery. Very satisfied with this site.
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A
Rating: 5 out of 5
Excellent, with many improvement kits. And lots of references not found on other sites.
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A
Rating: 5 out of 5
Practical, very fast and in perfect condition.
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G
Rating: 5 out of 5
Shipping fine and delivered on time
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C
Rating: 5 out of 5
All good, thank you.
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V
Rating: 5 out of 5
Everything was fine. Good communication. Direct delivery. Gladly again
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V
Rating: 5 out of 5
From placing the order and receipt of goods 4 days total excellent service.
Thank you
Thank you
V
Rating: 5 out of 5
Good information policy on the status of orders, wide range of articles, well-designed website
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A
Rating: 5 out of 5
punctual and courteous
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A
Rating: 5 out of 5
Hello, thank you for the responsiveness of the team 1001 HOBBIES is really professional listening to the customer on all plans do not change anything. Cordially wear you well. THANK YOU
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A
Rating: 5 out of 5
very good delivery as ordered, just a problem with the post office.
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V
Rating: 5 out of 5
Shipping was a rough. Box was crushed on all sides. No damage to inside though
V
Rating: 5 out of 5
Does the trick
V
Rating: 5 out of 5
I found the product I wanted at a fair price and shipping was speedy. Knowing where the package was (on its way to me) was comforting. I'm happy.
A
Rating: 5 out of 5
Very good site.
Wide range of models, prices and difficulty levels. Fast delivery. Excellent quality of service.
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Wide range of models, prices and difficulty levels. Fast delivery. Excellent quality of service.
V
Rating: 5 out of 5
excellent service
C
Rating: 5 out of 5
Fast, varied in offer and efficient....recommendable as a system for selling models online.
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V
Rating: 5 out of 5
Excellent all round service and good selection of items for the keen hobbyist, highly recommend.
A
Rating: 5 out of 5
All OK
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G
Rating: 5 out of 5
cheap and fast
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A
Rating: 5 out of 5
Order arrived in perfect condition. Efficient order tracking.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast service and great support I recommend to everyone. Thank you Fulvio
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G
Rating: 5 out of 5
Very fast delivery, toppie
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V
Rating: 5 out of 5
Everything is great!
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V
Rating: 5 out of 5
No thank you
V
Rating: 5 out of 5
Great service and always updating information.
V
Rating: 1 out of 5
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Response from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
V
Rating: 5 out of 5
Good online retailer with an excellent selection!
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A
Rating: 5 out of 5
Serious company, exemplary order tracking and delivery.
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V
Rating: 5 out of 5
Super great puzzle !!!
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G
Rating: 2 out of 5
Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.
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Response from 1001hobbies
Hello, We thank you for your comment, we regret this incident and apologize for it.
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
V
Rating: 5 out of 5
My needs were met completely