English 
A
Rating: 5 out of 5
Ok well received fast delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 327 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 2 out of 5
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
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Response from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
V
Rating: 5 out of 5
Quick service, well packaged and prompt delivery from Europe.
V
Rating: 5 out of 5
Great service I would order from this company again
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast, well-protected shipment.
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G
Rating: 5 out of 5
perfect delivery
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V
Rating: 1 out of 5
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Rating: 5 out of 5
as usual, very well protected parcel, fast delivery. perfect service. I recommend
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A
Rating: 5 out of 5
Excellent site for model enthusiasts. Incredible selection. Easy navigation. Orders placed in the blink of an eye. Very fast delivery. Perfectly packaged product.
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A
Rating: 1 out of 5
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
A
Rating: 5 out of 5
I am very happy with my purchase. The parcel arrived very quickly. Everything is perfect. I recommend it!
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C
Rating: 5 out of 5
Excellent! The order was a little delayed due to a problem, but the service was great and the solutions were fantastic. Thank you very much! .
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A
Rating: 5 out of 5
Top!
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V
Rating: 5 out of 5
Top, fast delivery, great articles, I will buy here again any time
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C
Rating: 5 out of 5
Very fast and correct shipping. The search on the site is very easy thanks to the filters. All the model stores I used to go to since I was a child have been closing one after the other. I love having this site where I can find everything.
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A
Rating: 5 out of 5
good performance that made me forget a less pleasant previous one
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
order as expected
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V
Rating: 5 out of 5
Everything top!
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A
Rating: 5 out of 5
Fast and efficient, as always. Thanks to the team.
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G
Rating: 5 out of 5
Clear and user-friendly site
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A
Rating: 5 out of 5
Perfect for indulging our passion for models.
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G
Rating: 2 out of 5
The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001
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A
Rating: 5 out of 5
order received in perfect condition. i recommend
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A
Rating: 5 out of 5
VERY EFFECTIVE SITE
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A
Rating: 5 out of 5
very satisfied with the service and the order
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A
Rating: 5 out of 5
Excellent
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V
Rating: 5 out of 5
Goods flawless, ongoing information throughout the entire process, fast delivery.
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A
Rating: 5 out of 5
Very nice plane. Meets my expectations...
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G
Rating: 5 out of 5
Fast and good service!
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G
Rating: 5 out of 5
I was a little hesitant about whether it would go well, but it was delivered nice and fast. There was neat communication in between and I am satisfied with my package.
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A
Rating: 1 out of 5
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
Sincerely, Laure
A
Rating: 5 out of 5
Great service, fast and serious.
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A
Rating: 5 out of 5
TB!!
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A
Rating: 5 out of 5
Safe arrival and good protection.
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G
Rating: 5 out of 5
Good service, fast shipping
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A
Rating: 1 out of 5
Deplorable service, zero communication, deadlines not met
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 5 out of 5
An excellent little kit well made and delivered on time./
A
Rating: 5 out of 5
Order received on time, a very large choice of resin improvement kits, but very high prices compared to other sites. Thank you very much. Best regards.
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