1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
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Response from 1001hobbies
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
The kit arrived safe and intact The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
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Response from 1001hobbies
Dear Mr weiler, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
good price fast shipping good price fast shipping
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Response from 1001hobbies
Dear Mr Mouton , Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realize that I was dealing with a company in France!
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Response from 1001hobbies
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
I am delighted with the good execution of the parcels I thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
Everything was fine! Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
no problem very bi
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/01/2021
Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Response from 1001hobbies
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2021
The kit arrived safe and intact The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
Response from 1001hobbies
Dear Mr weiler, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2021
good price fast shipping good price fast shipping
Response from 1001hobbies
Dear Mr Mouton , Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/01/2021
Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!
Response from 1001hobbies
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/01/2021
Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2021
Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer cant get an email to send. Didn't realise that I was dealing with a company in France!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2021
good price fast shipping
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/01/2021
Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/01/2021
I ordered a model on the 21st of December. It still hasn't been delivered. The tracking system says they haven't received yet. Message the company 1001 model kits and they haven't reply either ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.
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Response from 1001hobbies
Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/01/2021
as of today I don't know what happened to my package!sda tracking number is nonexistent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Delivery on time Model conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Beautiful make-up
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2021
Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2021
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2021
I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Perfect from start to finish. Sea
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
still haven't received the parcel that should have arrived 10 days ago
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 04/01/2021
Ammonite backpack simply great for both playing trading card games and carrying PCtablet etc. Shipping on time no hiccups. Recommended.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
delivery time far too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2021
Disastrous experience: no parcel sent after a delay of more than 3 weeks.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2021
Very good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.
Response from 1001hobbies
Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/01/2021
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2021
Very good service! Of course shipping to the U.S. is expensive but they have things I can only find there. I will continue to buy from them.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/01/2021
First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 04/01/2021
Very satisfied with order completion and delivery
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/01/2021
Order placed on 61220 still not arrived on 40121
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/01/2021
All very well!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2021
Great Item and arrived in perfect time. Will use again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2021
Great Service, thank you 1001 Modelkits team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 04/01/2021
I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/01/2021
Very good service. If they don't have something they inform you immediately and also when the order goes out. Very satisfied
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 03/01/2021
Despite the holidays material arrived on schedule
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