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Rating: 5 out of 5
good service and fast delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 352 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
conforms to order prompt delivery good information on collar position
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V
Rating: 5 out of 5
Bought Tamiya panel line paints - couldn���t find them anywhere else and they arrived very quickly. Shipped from France but you would think they���re a UK website! I will be using again soo
V
Rating: 5 out of 5
The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas ! but it arrived promptly even if in a box 6 times too big.
V
Rating: 1 out of 5
There is almost nothing in store. Every time i order it takes months
V
Rating: 1 out of 5
A very smooth transaction good and trustfull information and communication. Delivered as was promissed.
V
Rating: 1 out of 5
Dubious! Shipping took far too long. I didn't like the item and it says on the website that you have a 30-day right of return. Yes, you do. You have to pay the return costs to France yourself and then there is only a credit note that you can redeem in the store. It's not clear anywhere that you can't get the money back. I only wanted the one item and will never be able to redeem this voucher. Nothing but expenses. Support took 8 days to reply to an email. That is unacceptable. I wonder if they will comment again: ""I don't understand...."" Sorry I also don't understand how you can run an online business in such a way.
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V
Rating: 5 out of 5
Very good shipping and very good tracking. Gladly again on occasion.
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V
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
V
Rating: 5 out of 5
A very smooth transaction A very smooth transaction, good and trustfull information and communication. Delivered as was promissed.
V
Rating: 5 out of 5
The service is prompt and the parts I… The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas ! but it arrived promptly even if in a box 6 times too big.
A
Rating: 5 out of 5
Fast and careful delivery. Quality products
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A
Rating: 5 out of 5
item corresponds to the orderdelivery ultra fastI recommend the sitea bientot
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A
Rating: 5 out of 5
Very good telephone reception very well informed shipment r
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A
Rating: 2 out of 5
On an advert on the site I had found a miniature plane which was to be supplied in two copies and no scale was specified on the article. But what a disappointment when I arrived..... first of all there was only one copy in my parcel instead of the two promised and moreover the miniature plane was enormous and looked more like a toy than a miniature. Since then, I've filed a complaint and sent my plane back, and I'm still waiting for an answer for mo
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A
Rating: 5 out of 5
A very smooth transaction A very smooth transaction, good and trustful information and communication. Delivered as was promissed.
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A
Rating: 5 out of 5
Excellent - everything went very smoothly I highly recommend it
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A
Rating: 1 out of 5
delay toocolis order three weeks ago still not received
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A
Rating: 2 out of 5
As I said before, it wasn't specified that the plastic soldiers were supplied
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A
Rating: 5 out of 5
The service is prompt and the parts I... The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas! but it arrived promptly even if in a box 6 times too big.
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A
Rating: 5 out of 5
Excellent customer service. I recommend without hesitation
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A
Rating: 5 out of 5
Very good model for young beginner (dewoitine d52)
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A
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
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A
Rating: 5 out of 5
Perfect fast efficient great choice balances a bit the sadness to see classic stores disappear
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A
Rating: 5 out of 5
Comprehensive online catalog Fast order and delivery tracking
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A
Rating: 5 out of 5
Very serious store Thanks to the whole team Amitiés P
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A
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
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Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
Already previously placed order with significantly delayed delivery. In this last order, the goods were never received.
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A
Rating: 1 out of 5
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
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A
Rating: 5 out of 5
all as expected correct delivery time right material and catalogedottimo
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V
Rating: 1 out of 5
Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
V
Rating: 5 out of 5
Terrible company overpriced charged surcharge for paying by paypal. As far as I can see they never dispatched the goods could not provide a tracking number and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
V
Rating: 1 out of 5
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
V
Rating: 5 out of 5
Great service Great service . Very good communication. Will use them again
V
Rating: 5 out of 5
Top quality service Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
A
Rating: 5 out of 5
Great service Great service . Very good communication. Will use them again
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A
Rating: 1 out of 5
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
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A
Rating: 5 out of 5
Top quality service Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
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A
Rating: 5 out of 5
Absolutely satisfactory. Relatively short delivery time and product arrived at destination in perfect condition.
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