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A
Rating: 5 out of 5
tracking confirmation and trouble-free delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Use the telephone to ask for advice or information
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A
Rating: 5 out of 5
Excellent and perfect product
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Rating: 1 out of 5
to give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!
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A
Rating: 5 out of 5
very good products
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A
Rating: 5 out of 5
I recommend good site
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A
Rating: 5 out of 5
new parcel well packed delivered on the date indicated other purchases to come see you soon on 1001 maquettes thanks to
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Rating: 2 out of 5
order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.
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A
Rating: 2 out of 5
Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.
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C
Rating: 5 out of 5
I highly recommend it.
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A
Rating: 5 out of 5
professional shipment
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A
Rating: 5 out of 5
Serious and fast company. Nothing to criticize
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A
Rating: 2 out of 5
For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.
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A
Rating: 5 out of 5
order received in less time than expected
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V
Rating: 5 out of 5
Great service Great experience the model was despatched and received very quickly would reccomend
A
Rating: 5 out of 5
Great service Great experience the model was despatched and received very quickly would reccomend
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A
Rating: 1 out of 5
I did not get the model I wanted. The parts I received are accessories for a tank.
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V
Rating: 5 out of 5
Very good store to get everything.
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C
Rating: 2 out of 5
Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.
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V
Rating: 5 out of 5
Paints. Colour were spot on
A
Rating: 2 out of 5
I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a
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A
Rating: 5 out of 5
Well done for the on-time delivery and quality products. I recommend this site for model enthusiasts.
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A
Rating: 5 out of 5
Paints. Colour were spot on
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A
Rating: 5 out of 5
ExcellentI will continue to order from you.
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V
Rating: 1 out of 5
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
A
Rating: 1 out of 5
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
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Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
A
Rating: 5 out of 5
First order on the site and I'm not disappointed, delivery times are respected, the price is correct and the item received is as described.
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Rating: 5 out of 5
No worries from order to delivery. Products as expected
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Rating: 1 out of 5
Incredibly long lead times. Find cheaper and more efficient elsewhere
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Rating: 1 out of 5
Incredibly long lead times. Find cheaper and more efficient elsewhere
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A
Rating: 5 out of 5
Package received on time and in good condition
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Rating: 5 out of 5
1001 maquettes responded very quickly to the problem and even made a commercial gesture by leaving me the product delivered by mistake and I of course received the correct product (delivery in the same day).
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Rating: 5 out of 5
satisfied too bad not all products are in stock no vallejo acrylic nor wash paint more brands of figurines would be appreciated victrix chintoys strele
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Rating: 5 out of 5
Excellent site, fast delivery and well packaged. Attractive price. Highly recommend
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Rating: 5 out of 5
perhaps lacks an explanatory note for the assembly of the model for the youngest but very happy thank you to all the team cordially
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A
Rating: 5 out of 5
Order received in good condition and within a reasonable time.
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A
Rating: 5 out of 5
The delivery was very fast and efficient. The product corresponds to my expectations
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A
Rating: 5 out of 5
rapidite efficasite juste une question faites vous la detaxe pour les TOM CORDIALEMENT
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V
Rating: 5 out of 5
Everything was great. Thank you very much!
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A
Rating: 2 out of 5
After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....
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