Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2016
I appreciate 1001 maquette for the various choices it offers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2016
Review of order from 1001 The detail parts were as described, well packaged for shipment without damage. Order was quickly filled
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2016
Wide choice of high-quality products. Indispensable for amateur model-makers. Serious sales service. I recommend to all model enthusiasts like
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2016
Great experience! Fast and accurate service! Merci vous!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2016
Nothing to reportyour site is well detailed and easy to visit.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/07/2016
Decals Very pleased, have been trying to get these decals for a long time. 1001 Model kits kept me informed all the way and they arrived in pristine condition. Happy to unequivocally recommended... I will certainly use 1001 Model kits again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2016
Fast and in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2016
Decals Very pleased, have been trying to get these decals for a long time. 1001 Model kits kept me informed all the way and they arrived in pristine condition. Happy to unequivocally recommend... I will certainly use 1001 Model kits again
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 08/07/2016
Good day My name is Angelo Renzi I am writing to you from Brescia (Italy) and I would be grateful if you could reply to the emails I sent you last night to know please at what point are my two orders of 01 and 2 02 July 2017. order nos: QZJOQULTN#82811 and WX9S14Y0F . From the program entered on your site I can not understand anything on the phone there is only a voice recorded on the disk moreover in French so basically I do not understand anything. to my emails you have not answered yet. Please let me know something as soon as possible. I only ask for now what happened to what I purchased from you. Please I remain waiting for your prompt reply on this matter. Thank you. Angelo Renzi - Brescia - ITALY.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2016
exellentes livraison bon emballage et delai respect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2016
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 2 out of 5
following a purchase from 06/07/2016
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/07/2016
In June 2016 I purchased a set of colors I paid they sent me the invoice but to date I still have not received anything and we are at 06072016. In an email they wrote me that they had shipped to DHL courier but contacted the courier I was told that they never received the package. Unacceptable and thieving behavior.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2016
Reasonable prices and professional follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2016
Excellent choice of models from all horizons. Also a wide range of accessories and paints. Delivery was fast and smooth.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
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Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/07/2016
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2016
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Response from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
Packages well packed respect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2016
Store to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2016
Compliant item and fast delivery with perfect follow-up.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/06/2016
I bought an rc model that I couldn't find in stores. 1001 maquetas found it for me without problems. I plan to continue buying in the future.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2016
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2016
Easy to place order, items defined very correctly. The step-by-step follow-up until delivery is appreciated. I recommend this site without a pro
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2016
Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
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Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
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Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2016
satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2016
A cancellation request ignored and yet sent 6 times and before shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2016
quality and price I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2016
Fast and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2016
A very good house with a huge selection.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/06/2016
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
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