Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
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Response from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies
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DAVID B.
Rating: 1 out of 5
following a purchase from 13/01/2025
Hello, I placed my order on December 29 and after many twists and turns, I received the balance of my order in early April, with a refund for a box that was not delivered (well monitored, it's a shame). I was expecting a commercial gesture since I usually order every month, but nothing. I don't know if I will reorder.
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Response from 1001hobbies
Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies
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Michael F.
Rating: 5 out of 5
following a purchase from 28/03/2025
Exactly as promised, safely shipped!
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Jose M. A.
Rating: 5 out of 5
following a purchase from 01/04/2025
¡
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Nicolas G.
Rating: 5 out of 5
following a purchase from 09/04/2025
I was satisfied with my order, even though it was delayed.
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Response from 1001hobbies
Hello, Thank you for your feedback and we apologize for this incident. We are sincerely sorry for the processing delay of your order. This delay is related to a change in logistics provider, which temporarily disrupted our organization and shipping times. However, we are pleased to learn that, despite this setback, you were satisfied with your order. Rest assured that we are doing everything necessary to restore optimal service as soon as possible. Thank you for your understanding, 1001hobbies
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Pierre B.
Rating: 1 out of 5
following a purchase from 04/04/2025
Delivery time much longer than announced
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Response from 1001hobbies
Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies
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Thierry L.
Rating: 1 out of 5
following a purchase from 11/04/2025
Products are quite expensive and the lead time is extremely long.
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Response from 1001hobbies
Dear customer,
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
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Jayson V.
Rating: 5 out of 5
following a purchase from 09/04/2025
Excellent purchasing service! However, plan ahead when it comes to ordering. Delivery times are often not respected, especially since shipping costs are very high.
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Eric W.
Rating: 5 out of 5
following a purchase from 28/02/2025
So happy to have received my kit quickly!
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Jessica M.
Rating: 5 out of 5
following a purchase from 07/04/2025
Good purchase, perfect delivery.
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marco S.
Rating: 5 out of 5
following a purchase from 15/04/2025
After receiving the advice through customer service, I purchased the thinner they recommended, which turned out to be perfect.
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Nicolas C.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order as described Fast and careful shipping
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Laurent C.
Rating: 5 out of 5
following a purchase from 30/03/2025
Very good products, fast shipping and excellent tracking.
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Yves A.
Rating: 5 out of 5
following a purchase from 09/04/2025
Very well packaged and fast
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Jordi M.
Rating: 5 out of 5
following a purchase from 01/04/2025
Excellent
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Jean-Philippe S.
Rating: 5 out of 5
following a purchase from 18/04/2025
Fast, careful shipping, and in accordance with my order, thank you for your seriousness!
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Luis P.
Rating: 5 out of 5
following a purchase from 02/04/2025
Excellent
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Walter R.
Rating: 5 out of 5
following a purchase from 03/04/2025
Thank you what I need color paints for model. 👍
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Leonie P.
Rating: 1 out of 5
following a purchase from 16/04/2025
I was looking for a model in 1/72 scale and also found models in 1/76 scale in the overview, but you really have to search well to find that out.
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Response from 1001hobbies
Thank you very much for your comment.
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
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Céline M.
Rating: 5 out of 5
following a purchase from 03/04/2025
The item was out of stock and I had to wait about 1 month before it became available, but I was regularly informed and then the delivery was quick.
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Paul M.
Rating: 1 out of 5
following a purchase from 09/03/2025
More than a month before delivery.
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Response from 1001hobbies
Hello,
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
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Régis H.
Rating: 5 out of 5
following a purchase from 17/04/2025
Perfect experience. Thank you. Régis
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Bert H.
Rating: 5 out of 5
following a purchase from 15/04/2025
Quick shipment and nice item. Consider a way to ship cheaper by folding the box and sending it in an envelope.
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Denise B.
Rating: 5 out of 5
following a purchase from 17/04/2025
arrived well and the packaging is perfect.
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chillvian C.
Rating: 5 out of 5
following a purchase from 09/04/2025
I ordered 3 items but only 2 were there. Even though the 3rd one is not here yet, they have already shipped the first 2. Now just waiting for the last package, but I have full confidence in it!
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philippe H.
Rating: 5 out of 5
following a purchase from 16/04/2025
fast and clean but you can improve the package protection. For level 5 models, it was more than limited! thank you
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Ann G.
Rating: 5 out of 5
following a purchase from 23/03/2025
Large selection of many types of puzzles.
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PIERRE R.
Rating: 5 out of 5
following a purchase from 08/04/2025
MODEL OF THE MARNE TAXI CONTAINING TOO SMALL FRAGILE PARTS
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cailotto G.
Rating: 5 out of 5
following a purchase from 12/01/2025
Coretti
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gerard B.
Rating: 5 out of 5
following a purchase from 07/04/2025
very good
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Piero Michele D.
Rating: 5 out of 5
following a purchase from 05/04/2025
Everything is excellent
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PHILIPPE L.
Rating: 5 out of 5
following a purchase from 16/04/2025
Hello Ladies and Gentlemen, I have received the ordered products quickly and well packaged. No problem, have a nice day.
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Gaelle F.
Rating: 1 out of 5
following a purchase from 01/04/2025
I did not receive the correct item
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Response from 1001hobbies
Hello dear customer, The customer service has contacted you to request photos of the received product. Upon receipt of these, we will look for the best possible solution with you. Best regards, 1001hobbies
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Thierry S.
Rating: 1 out of 5
following a purchase from 25/01/2025
Very poor protection of packages containing expensive products, this is unacceptable
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Response from 1001hobbies
Hello, We are sincerely sorry to learn that the protection of your package did not meet your expectations, especially for valuable products. This does not reflect the level of quality we wish to offer. We take your feedback very seriously and will immediately escalate this information to our logistics department to improve this aspect. Please feel free to contact us directly so that we can discuss with you and find a suitable solution. Best regards, 1001hobbies
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bernadette M.
Rating: 5 out of 5
following a purchase from 10/04/2025
Excellent
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Amadeo P.
Rating: 5 out of 5
following a purchase from 10/04/2025
Speed and reliability, everything perfect
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guy M.
Rating: 5 out of 5
following a purchase from 24/01/2025
perfect purchase
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claudine C.
Rating: 2 out of 5
following a purchase from 14/03/2025
I have not received the Highland Cow, I am counting on you to rectify this as soon as possible or refund me, thank you Chaumet Claudine
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Response from 1001hobbies
Hello Mrs. Chaumet, We are sorry to hear that you have not received the Highland Cow figurine. After checking, we confirm that the refund for your reference DA-5314006 will be processed as soon as possible. We apologize for this inconvenience and remain at your disposal for any other requests. Best regards, 1001hobbies
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Pascal T.
Rating: 5 out of 5
following a purchase from 10/04/2025
Everything was perfect
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PHILIPPE J.
Rating: 5 out of 5
following a purchase from 12/02/2025
Ras
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