Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2 and 5 stars

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E
Eric C.
Rating: 5 out of 5
following a purchase from 22/03/2025
Received it well, just a small mistake in the package but you were already taking care of it, so no worries as usual, thanks to the whole team.
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Maurizio C.
Rating: 5 out of 5
following a purchase from 20/03/2025
Excellent in everything, from communication to delivery speed.
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Jean-Patrick M.
Rating: 5 out of 5
following a purchase from 19/03/2025
Customer service is top-notch!
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Emilio B.
Rating: 5 out of 5
following a purchase from 14/03/2025
Generally satisfied.
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Kirill G.
Rating: 5 out of 5
following a purchase from 31/03/2025
Fast and compliant
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Michelle K.
Rating: 5 out of 5
following a purchase from 15/03/2025
Everything arrived as ordered and as expected. So wonderful. Mr Cinderella-loving friend was so pleased!!!
S
serge R.
Rating: 2 out of 5
following a purchase from 21/03/2025
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
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Response from 1001hobbies
5: Hello dear customer,

We regret your feedback and apologize.

The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.

Sincerely,
1001hobbies
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Willy Pierre D.
Rating: 5 out of 5
following a purchase from 19/02/2025
Very good, efficient and reliable
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PASCAL R.
Rating: 5 out of 5
following a purchase from 29/03/2025
Good site, fast service
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Antonio M.
Rating: 5 out of 5
following a purchase from 17/03/2025
Fast shipping and in perfect condition, very well protected
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Manuel D.
Rating: 2 out of 5
following a purchase from 11/03/2025
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
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Response from 1001hobbies
Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team
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Lionel W.
Rating: 5 out of 5
following a purchase from 21/03/2025
Serious Communication Satisfaction
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Francois B D.
Rating: 1 out of 5
following a purchase from 25/02/2025
Never received it
Response from 1001hobbies
Hello Sir,

We regret your return and apologize for this inconvenience.

According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false

If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.

We remain at your disposal for any further information.

Best regards,
1001hobbies
J
Johannic C.
Rating: 5 out of 5
following a purchase from 15/03/2025
Order received, thank you.
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Massimo F.
Rating: 5 out of 5
following a purchase from 20/03/2025
Excellent
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Carlos R.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very well packaged. And fast delivery, very happy.
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Claudio P.
Rating: 5 out of 5
following a purchase from 12/02/2025
Everything excellent
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claude H.
Rating: 5 out of 5
following a purchase from 13/03/2025
superb model and service more than correct
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Anne-Gaëlle S.
Rating: 1 out of 5
following a purchase from 22/03/2025
2: I received the game in German and I have to return it at my own expense...
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Response from 1001hobbies
3: Hello dear customer,

We regret your feedback and apologize for this issue.

Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.

Thank you for your understanding.

Sincerely,
1001 Hobbies
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OSVALDO JAVIER P.
Rating: 5 out of 5
following a purchase from 03/01/2025
Well, there were 2 pre-orders and they arrived earlier than expected, so I'm quite happy with the situation. The boxes arrived in perfect condition, so everything is perfect.
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genevieve G.
Rating: 2 out of 5
following a purchase from 15/03/2025
available
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Response from 1001hobbies
products that are specially ordered for you from our supplier, and
D
Dany S.
Rating: 5 out of 5
following a purchase from 15/03/2025
Delivery is not yet on point, but the article is.
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Jose gabriel P.
Rating: 5 out of 5
following a purchase from 16/03/2025
Expectations were met. The website is clear and works very well.
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RODOLPHE V.
Rating: 5 out of 5
following a purchase from 25/03/2025
Easy-to-use site and fast shipping
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Stephane L.
Rating: 5 out of 5
following a purchase from 27/03/2025
Good communication, fast delivery, and well packaged. I recommend.
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Federico F.
Rating: 5 out of 5
following a purchase from 22/03/2025
Order arrived quickly
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Jeffrey C.
Rating: 5 out of 5
following a purchase from 07/03/2025
I'm Very Happy With The experience
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Christian G.
Rating: 5 out of 5
following a purchase from 17/03/2025
Super fast shipping but the time to gather the 5 items of my order was a bit too long.
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philippe L.
Rating: 5 out of 5
following a purchase from 26/03/2025
Impeccable as always
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David C.
Rating: 5 out of 5
following a purchase from 22/03/2025
Package received well, products well protected, small issue with one of the items that is damaged inside its box.
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manuel V.
Rating: 5 out of 5
following a purchase from 27/03/2025
Very well-stocked site
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vittorio C.
Rating: 1 out of 5
following a purchase from 05/03/2025
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
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Response from 1001hobbies
Hello dear customer,

We regret this review and apologize for this delay.

We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.

Moreover, there are two types of products to consider on our site:
A
Adrian T.
Rating: 5 out of 5
following a purchase from 28/03/2025
Impressive service.
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Rolf A.
Rating: 5 out of 5
following a purchase from 13/03/2025
everything is ok
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D
Didier D.
Rating: 2 out of 5
following a purchase from 14/03/2025
Two empty boxes????
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Response from 1001hobbies
Hello dear customer,

We regret this review and apologize for this incident, which is beyond our control.

Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.

Best regards,
1001 Hobbies
L
Laurent G.
Rating: 5 out of 5
following a purchase from 19/03/2025
Delivered very quickly
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brigitte T.
Rating: 1 out of 5
following a purchase from 20/03/2025
does not match the desired model, can I return it
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Response from 1001hobbies
Hello dear customer,

Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.

If you have not received anything, our customer service is at your disposal for any further information.

Best regards,
1001hobbies
A
Adrien A.
Rating: 5 out of 5
following a purchase from 17/03/2025
Package received well, everything is ok
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Juan Ramón A.
Rating: 5 out of 5
following a purchase from 09/03/2025
Received and correct orders
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André B.
Rating: 5 out of 5
following a purchase from 08/03/2025
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