Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 2 and 5 stars

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L
Luuk C.
Rating: 1 out of 5
following a purchase from 23/05/2025
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
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Eric C.
Rating: 5 out of 5
following a purchase from 12/06/2025
Very good article thank you all
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Ebbo R.
Rating: 5 out of 5
following a purchase from 02/06/2025
Very good
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Frans V.
Rating: 5 out of 5
following a purchase from 29/05/2025
Plenty of choice, fast delivery
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Antoine M.
Rating: 5 out of 5
following a purchase from 13/06/2025
Package well received and on time. BCDT
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Pete C.
Rating: 5 out of 5
following a purchase from 16/06/2025
Perfect - quick delivery too
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Eric V.
Rating: 5 out of 5
following a purchase from 28/05/2025
Excellent site. Wide choice of products. I recommend everyone to browse the pages of 1001 hobbies.
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Franck T.
Rating: 5 out of 5
following a purchase from 15/06/2025
Easy order, attractive price, fast and careful shipping, impeccable, thank you.
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Antoine L.
Rating: 5 out of 5
following a purchase from 17/06/2025
Order compliant, in perfect condition and received very quickly.
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Cyrille L.
Rating: 1 out of 5
following a purchase from 21/05/2025
The order arrived too late
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Antoine D.
Rating: 5 out of 5
following a purchase from 02/05/2025
It's perfect exactly what I wanted
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Jean H.
Rating: 5 out of 5
following a purchase from 05/04/2025
Quality, choice, and follow-up: nothing to say, it's sumptuous but the delivery times are really too long (almost two months)! But my order has arrived well and I am fully satisfied.
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Yurii K.
Rating: 1 out of 5
following a purchase from 01/04/2025
The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.
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Erik F.
Rating: 5 out of 5
following a purchase from 28/05/2025
Very satisfied, it probably won't be the last time I order
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Maurizio Z.
Rating: 5 out of 5
following a purchase from 04/06/2025
So many choices
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Gabriele R.
Rating: 5 out of 5
following a purchase from 08/06/2025
great the material arrived on time and is what I requested
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Eugeniu M.
Rating: 5 out of 5
following a purchase from 13/04/2025
super satisfied..!
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Jose Luis F.
Rating: 5 out of 5
following a purchase from 18/04/2025
Well, this time the order took a little longer, but it arrived fine as always.
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Manuel V.
Rating: 5 out of 5
following a purchase from 30/05/2025
My order took a little longer than indicated despite being "in stock". Otherwise, I was very satisfied. The price was good, the delivery time was okay, and the goods arrived in very good condition. What more could you want? I would gladly order again.
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Stefano P.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.
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Rodolphe G.
Rating: 1 out of 5
following a purchase from 15/05/2025
Very long order to arrive. Almost a month.
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Marcel V.
Rating: 1 out of 5
following a purchase from 12/04/2025
Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.
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Valérie D.
Rating: 5 out of 5
following a purchase from 08/06/2025
Ultra-fast shipping. Delighted with my purchase.
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Jean-Marc C.
Rating: 2 out of 5
following a purchase from 18/05/2025
A box is missing and a product description was not accurate....
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Response from 1001hobbies
Hello Sir,

Thank you for your comment.

To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.

However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.

Remaining at your disposal,
Best regards,
1001hobbies
O
Olivier D.
Rating: 5 out of 5
following a purchase from 06/06/2025
always a very good performance
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Patrick L.
Rating: 2 out of 5
following a purchase from 12/05/2025
Order received partially after 1 month of waiting. For the next steps, the expected delivery date keeps getting pushed back.
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Response from 1001hobbies
Hello Sir,

Thank you for your comment.

We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.

We note that you have received both planes and hope they meet your satisfaction.

We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.

We invite you to test our services again and remain at your disposal.

Best regards,
1001hobbies
D
David L.
Rating: 5 out of 5
following a purchase from 06/06/2025
Not tried yet
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Armel A.
Rating: 5 out of 5
following a purchase from 12/06/2025
Very fast shipping, great packaging. Thank you very much 1001hobbies. I recommend
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Maureen R.
Rating: 5 out of 5
following a purchase from 15/04/2025
Arrive quickly!!! Perfect size thank you
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Baptiste L.
Rating: 2 out of 5
following a purchase from 24/05/2025
Too long waiting time to receive the package
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Response from 1001hobbies
Hello,

We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.

We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.

In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.

We remain at your disposal for any further information.

Best regards,
1001hobbies
D
Dorothee R.
Rating: 2 out of 5
following a purchase from 15/05/2025
Delivery took way too long…
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Response from 1001hobbies
Hello,

We are sincerely sorry for the delivery delay you experienced.

Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.

We are doing everything we can to get the situation back to normal quickly.

Thank you for your understanding,
The 1001Hobbies team
M
Michèle C.
Rating: 2 out of 5
following a purchase from 02/06/2025
Significant delay in delivery...
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Response from 1001hobbies
Hello,

We are sincerely sorry for the delivery delay you experienced.

Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.

We are doing everything we can to get the situation back to normal quickly.

Thank you for your understanding,
The 1001Hobbies team
M
Marjorie M.
Rating: 5 out of 5
following a purchase from 10/06/2025
Fast shipping, item as described
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Fabrice G.
Rating: 5 out of 5
following a purchase from 30/05/2025
As usual, a lot of choices, a pleasure to visit the website.
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Bernard M.
Rating: 2 out of 5
following a purchase from 20/04/2025
Poorly prepared package, no protection inside
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Response from 1001hobbies
Hello,

We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.

If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.

Thank you for your feedback,
The 1001Hobbies team
D
Daniel T.
Rating: 5 out of 5
following a purchase from 05/06/2025
Perfect
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Guillaume F.
Rating: 5 out of 5
following a purchase from 09/06/2025
Good
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Daniel C.
Rating: 5 out of 5
following a purchase from 07/06/2025
Quality product
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Jean-Paul D.
Rating: 5 out of 5
following a purchase from 04/06/2025
Impeccable
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Daniel L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Threefold praise: 1- The purchased product is of remarkable quality, which proves the expertise of 1001 hobbies. 2- The packaging of the shipment is particularly well-suited for transport, 1001 hobbies does not skimp on the packaging. 3- Kudos to the 1001 hobbies team, particularly friendly on the phone, they regularly keep the customer informed about the order processing.
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