Customer reviews of 1001hobbies

Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies

Hello Sir,

We regret your experience and apologize for the processing delay.

We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.

In accordance with your order, the non-deliverable products have been refunded to regularize the situation.

We remain at your disposal for any questions and hope to fully satisfy you in the future.

Best regards,
1001hobbies

Dear customer,

We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.

In this context, our customer service will contact you as soon as possible to find a solution to your problem.

Best regards,
1001hobbies

Good morning sir, we thank you for your opinion and we apologize again for the delay in delivery. We would like to inform you that this delay is not attributable to us. In fact, the supplier's order includes the following items: 31/01: Vought F4U-1A Decal (2) White 29 VF-17 (two Corsairs piloted by Lieutenant Ira Kepford) 31/01: North-American P-51D Mustang Aces 8th Air Force Decal (3) 472308 WD-A Major Pierce McKennon CO 335FS/4FG “Ridge Runner” red... has been delayed by a week due to customs clearance issues. As soon as we received these products, we immediately proceeded to ship your order. We remain at your disposal for any further requests and thank you for your understanding. Best regards, The 1001Hobbies team

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies