Customer reviews of 1001hobbies

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies

Good morning Sir, at the time of the order placed on 11/12/2024 at 17:47, you ordered four products, one of which had a longer delivery time. To avoid delaying the entire order, we decided to split it into two shipments. The first part, containing the immediately available products, was delivered on 24/02/2025, according to the courier's tracking information. The following two products - Greek Cavalry figures SPECIAL IMPORT OF LONG DISCONTINUED FIGURES ORIGINALLY MADE BY ATLANTIC - were delivered on 11/03/2025. The courier also sent us proof of delivery confirming receipt of the package on that date. We apologize for the inconvenience and remain at your disposal for any further information. Best regards, 1001hobbies

Good morning, sir,

We apologize for the inconvenience.

We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.

We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.

Yours faithfully
1001hobbies

Hello,

We regret this error and apologize sincerely.

It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.

As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.

We apologize again for this incident.

1001HOBBIES

Hello,

We apologize for the inconvenience.

Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.

Yours faithfully
1001hobbies

njour Monsieur,

We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).

We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.

We apologize for any inconvenience.

Yours faithfully
1001 Hobbies Customer Service.

onjour Monsieur,

We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).

We would like to thank you for your confidence in us.

We apologize once again.

Yours faithfully
1001 Hobbies customer service.

Good afternoon, sir,

We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.

We regret that this information has not been taken into account.

We apologize again for the delay.

Sincerely
1001hobbies

Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team