Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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PATRICK M.
Rating: 1 out of 5
following a purchase from 17/12/2024
Refusal to take back faulty product
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Response from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
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Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
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Margje V.
Rating: 5 out of 5
following a purchase from 09/12/2024
Product delivery was during a busy time. Delivery time was therefore not as first indicated. I had been informed that it was delivered faster. Fortunately, it all worked out because a friend was able to pick up the destination.
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PHILIPPE B.
Rating: 1 out of 5
following a purchase from 01/12/2024
Poor packaging, 2 models broken, soap not used.
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Response from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
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christelle N.
Rating: 5 out of 5
following a purchase from 28/11/2024
Excellent site, quality products, well protected order
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jocelyne D.
Rating: 5 out of 5
following a purchase from 08/12/2024
super satisfied
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alessandro D.
Rating: 5 out of 5
following a purchase from 01/12/2024
on time shipment and excellent delivery
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Andrea M.
Rating: 5 out of 5
following a purchase from 09/12/2024
Miniatures with excellent detail, shipped on time as expected. Thank you
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Shanone M.
Rating: 1 out of 5
following a purchase from 14/12/2024
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
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Response from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
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JEAN PAUL N.
Rating: 5 out of 5
following a purchase from 20/12/2024
fine
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Miguel M.
Rating: 5 out of 5
following a purchase from 06/12/2024
Everything is perfect. From placing the order through the page, tracking it and delivery in perfect condition. Very professional.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Margarita L.
Rating: 2 out of 5
following a purchase from 01/01/2025
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
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Elisabeth E.
Rating: 5 out of 5
following a purchase from 29/12/2024
Product as described and received promptly thank you!
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Andreas R.
Rating: 5 out of 5
following a purchase from 11/12/2024
Top reliable and fast!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Susanne F.
Rating: 5 out of 5
following a purchase from 25/12/2024
Everything perfect!!!!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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claude G.
Rating: 5 out of 5
following a purchase from 05/01/2025
Serious box, delivery Chronopost registered, Private parcel to avoid the deliverymen this gets rid in other buildings, I know what I'm talking about, I'm a building janitor
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'Sabrina' J.
Rating: 1 out of 5
following a purchase from 23/12/2024
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
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Response from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
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Christophe L.
Rating: 5 out of 5
following a purchase from 04/01/2025
Fast, in good condition, efficient
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Carlo M.
Rating: 5 out of 5
following a purchase from 07/01/2025
Fast delivery and figurine arrived in mint condition. Thank you.
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olivier G.
Rating: 5 out of 5
following a purchase from 06/01/2025
Fast Very good
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 13/12/2024
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
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Adrien S.
Rating: 5 out of 5
following a purchase from 04/01/2025
Promise kept!
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Florian G.
Rating: 5 out of 5
following a purchase from 04/01/2025
Perfect sleeve order for card game, arrived on time and undamaged.
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David D.
Rating: 5 out of 5
following a purchase from 01/01/2025
Correct delivery and very well packaged items
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thierry B.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very satisfied
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Christian R.
Rating: 5 out of 5
following a purchase from 18/10/2024
well received thank you
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Corneleus C.
Rating: 2 out of 5
following a purchase from 23/12/2024
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
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Jean-François R.
Rating: 5 out of 5
following a purchase from 12/12/2024
perfect
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Nadine P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Excellent service! I recommend
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Chresten B.
Rating: 5 out of 5
following a purchase from 09/12/2024
perfect
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Michael F.
Rating: 5 out of 5
following a purchase from 24/12/2024
Great service, safely shipped. Exactly as described. Recommended!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Luis K.
Rating: 5 out of 5
following a purchase from 08/12/2024
Parcel arrived undamaged
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Olivier V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Beautiful model, very interesting. However, I'm looking for a bugaty mm in the same format.
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Andre C.
Rating: 5 out of 5
following a purchase from 12/12/2024
Order well received, in 2 instalments! Contact with LAURE, switchboard operator, excellent, friendly and open! Understandable and knowledgeable!
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Philippe D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very well organized site. The product was received very quickly. However, I don't know if it's due to the site, but the kit was missing a part. I'll mention it in the following review...
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Fran S.
Rating: 5 out of 5
following a purchase from 24/12/2024
A good place to shop. They are friendly and if there is a problem they look for solutions. Everything is well packed and of good quality and at a good price.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Marco L.
Rating: 5 out of 5
following a purchase from 13/12/2024
All top
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nathalie M.
Rating: 1 out of 5
following a purchase from 25/11/2024
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
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Armando P.
Rating: 1 out of 5
following a purchase from 28/11/2024
You should not sell VALOM Company models that are badly made and incomplete.
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