Customer reviews of 1001hobbies

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Comprador Verificado

Rating: 5 out of 5

Published on 06/07/2023 à 12h21 following a purchase from 02/07/2023

Fast and very accurate in the description

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/07/2023 à 11h44 following a purchase from 06/06/2023

Very good site and reasonable prices

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Geverifieerde Koper

Rating: 1 out of 5

Published on 06/07/2023 à 11h25 following a purchase from 04/05/2023

I didn't even get half of my order but paid for it. I actually want my money back.

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Response from 1001hobbies Published on 10/07/2023

Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/07/2023 à 23h52 following a purchase from 28/06/2023

No problem

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Verified Buyer

Rating: 4 out of 5

Published on 05/07/2023 à 23h44 following a purchase from 05/06/2023

1001 Hobbies has a wide range of products available, some of which I have not seen available from any other on line site. There service has been reasonably quick and reliable given the distances involved and their prices are not unreasonable. They do respond when there are problems with orders and handle them satisfactorily.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 05/07/2023 à 17h31 following a purchase from 25/06/2023

Cleanly packed

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Geverifieerde Koper

Rating: 4 out of 5

Published on 05/07/2023 à 17h00 following a purchase from 28/06/2023

good price, fast delivery

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Acquirente Verificato

Rating: 5 out of 5

Published on 05/07/2023 à 16h39 following a purchase from 16/06/2023

Never have I had a problem with the purchases I have made.
You guys are really good.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/07/2023 à 16h21 following a purchase from 22/06/2023

perfect packaging; nickel

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/07/2023 à 15h44 following a purchase from 21/06/2023

Rather long delivery time, no information, difficult to contact seller and in the end one of the items was changed for another reference, certainly equivalent, but a little message would have been welcome. In short, first and last order with this seller.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 05/07/2023 à 15h23 following a purchase from 17/06/2023

Good and fast customer service. Fast delivery and great stock. Gladly again

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Verified Buyer

Rating: 5 out of 5

Published on 05/07/2023 à 13h48 following a purchase from 04/06/2023

Received promptly and well packaged faultless service

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Verifizierter Käufer

Rating: 4 out of 5

Published on 05/07/2023 à 13h39 following a purchase from 13/05/2023

It took a little too long, but I finally got everything.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/07/2023 à 00h25 following a purchase from 26/06/2023

Everything went smoothly, from choosing the figurine to receiving the parcel. I can't recommend it enough!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/07/2023 à 23h36 following a purchase from 15/06/2023

As impeccable as ever.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/07/2023 à 19h30 following a purchase from 24/02/2023

the customer service is very good, only small things should be changed in my opinion.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 04/07/2023 à 18h30 following a purchase from 22/05/2023

Always delivered all orders to Germany without any problems. I often order from 1001 Modellbau and am completely satisfied with the service.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 04/07/2023 à 16h46 following a purchase from 23/06/2023

An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).

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Response from 1001hobbies Published on 10/07/2023

Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!

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Verified Buyer

Rating: 1 out of 5

Published on 04/07/2023 à 16h27 following a purchase from 27/06/2023

My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.

Response from 1001hobbies Published on 10/07/2023

Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/07/2023 à 14h20 following a purchase from 28/06/2023

It seems to me that this time, the whole process was impeccable.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/07/2023 à 12h52 following a purchase from 22/06/2023

Heekly clear and uncluttered. Smooth to order and pay. Clear invoice.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/07/2023 à 11h58 following a purchase from 14/06/2023

Order corresponds to the description, shipment delayed but we were warned but very happy with the product because it could not be found elsewhere.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/07/2023 à 09h07 following a purchase from 24/06/2023

Perfect service :) Order and product received on time and in good condition (would definitely recommend)

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Geverifieerde Koper

Rating: 3 out of 5

Published on 04/07/2023 à 07h55 following a purchase from 24/05/2023

Large assortment which is very positive, only because of different languages the description is not always clear. Furthermore, the delivery time is relatively long (considering what most Dutch shops can do) It is also a pity that you can not make a wish list or something for future orders. You have to keep looking everything up. Also customer contact is not good in terms of answering in the right language.

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Verified Buyer

Rating: 4 out of 5

Published on 04/07/2023 à 00h22 following a purchase from 20/06/2023

arrived 5 days after anticipated date

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/07/2023 à 21h56 following a purchase from 03/06/2023

All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!

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Response from 1001hobbies Published on 04/07/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2023 à 19h38 following a purchase from 03/06/2023

Big delay in the order, without my knowledge. I had to be the one to call them, as the order was still being "prepared". Too bad, because the rest went smoothly.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/07/2023 à 18h41 following a purchase from 12/06/2023

A wide choice of miniatures and the possibility of pre-ordering boxes that are temporarily unavailable. A real plus when preparing a project, especially for wargames.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/07/2023 à 17h45 following a purchase from 13/06/2023

As usual, everything is transparent, we are well informed about the availability of products and moreover, the estimated delivery times are always respected and delivery is regularly in advance.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 03/07/2023 à 16h44 following a purchase from 19/06/2023

I am very satisfied, not everything of my order could be delivered, but that is then neatly resolved. You get no money back but a coupon with the amount [ code] what you can then use with a next order. I have no problems with that, I was also informed in advance.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 03/07/2023 à 16h34 following a purchase from 28/06/2023

Super fast delivery; cool product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2023 à 15h24 following a purchase from 30/04/2023

A pre-order item! I found the delay very long. The 2nd article is apparently no longer available! Why wasn't it put aside from the start, so as not to keep the customer waiting? As for the rest, I can't say much about it, as I'm basically only looking for pins, and I noticed that you didn't have much to offer on that front. But I'll take a look from time to time. Looking forward to my second article, please accept my regards. Joël. B.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/07/2023 à 09h41 following a purchase from 26/06/2023

Quality of service and excellent selection of models

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2023 à 09h29 following a purchase from 10/06/2023

As usual, the order was delivered without a hitch, despite a slight delay in relation to the original delivery date.
One broken resin part, but not due to the packaging, certainly broken at the manufacturer's, the broken part is not in the packaging.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/07/2023 à 08h35 following a purchase from 28/06/2023

Fast and careful delivery, very good.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 03/07/2023 à 07h28 following a purchase from 24/06/2023

Super product, fast delivery.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 03/07/2023 à 07h11 following a purchase from 24/06/2023

I am very happy with the colors. I can recommend them to others

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Verified Buyer

Rating: 5 out of 5

Published on 02/07/2023 à 22h51 following a purchase from 26/05/2023

1001 hobbies seem to have a lot of the items I need for my hobby..

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Acheteur Vérifié

Rating: 5 out of 5

Published on 02/07/2023 à 22h21 following a purchase from 05/06/2023

I have already replied on 30.06.2023.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 02/07/2023 à 20h05 following a purchase from 28/06/2023

Since my order went through a French bank number, I did check 4 times to make sure it was the right one. Home delivery was first supposed to be during next Thursday. Quite unexpectedly, this became Saturday morning already! The contents of the box - I am also very satisfied with that.

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