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P
Rating: 5 out of 5
Great customer service!
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Products corresponding to the order Good exchange
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J
Rating: 5 out of 5
Compliant and on time
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J
Rating: 1 out of 5
Ordered Rangers of Shadow deep, but the book is in French. Not mentioned on the website. Contacted but received no response. Never order here again.
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Response from 1001hobbies
Dear J.,
Thank you for your feedback. We are sorry to hear that you experienced a problem with your order. We will certainly take your comments about the language indication on our website into account. Please contact us again so we can assist you better.
Best regards,
The 1001hobbies team
Thank you for your feedback. We are sorry to hear that you experienced a problem with your order. We will certainly take your comments about the language indication on our website into account. Please contact us again so we can assist you better.
Best regards,
The 1001hobbies team
T
Rating: 5 out of 5
Thank you.
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J
Rating: 1 out of 5
My order was placed on 2/27. I have not received the product after almost three weeks. I believe an explanation is necessary regarding the delay. Thank you for your attention to this matter.
Response from 1001hobbies
Hello James,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in your order and understand your frustration. Please rest assured that we are actively looking into this issue to provide you with a prompt resolution. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
Best regards,
The 1001hobbies Team
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in your order and understand your frustration. Please rest assured that we are actively looking into this issue to provide you with a prompt resolution. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
Best regards,
The 1001hobbies Team
K
Rating: 5 out of 5
Fast shipping, super packed
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D
Rating: 1 out of 5
Delivery okay, item 747 gold pendant disappointing. Supposed to be 333 gold, after 7 days gold color off. Usable as a silver pendant. Can only advise against it. What a pity.
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Response from 1001hobbies
Hello Dieter,
thank you for taking the time to share your opinion. We are sorry to hear that you were not satisfied with the product. Your feedback is very important to us and helps us improve the quality of our items. Please do not hesitate to contact us directly so we can find a suitable solution for you.
Best regards,
the team at 1001hobbies
thank you for taking the time to share your opinion. We are sorry to hear that you were not satisfied with the product. Your feedback is very important to us and helps us improve the quality of our items. Please do not hesitate to contact us directly so we can find a suitable solution for you.
Best regards,
the team at 1001hobbies
C
Rating: 5 out of 5
Despite a bulky packaging, the box containing the ordered model was damaged with broken parts on the sprues. Was it an old box pulled from the back of the stock?
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O
Rating: 5 out of 5
Announced deadline for shipping respected. Quality packaging. There's nothing left to enjoy!
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A
Rating: 3 out of 5
A piece of the airplane is missing, the transparent dome of the cockpit...
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R
Rating: 5 out of 5
All good, recommended
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C
Rating: 5 out of 5
Great service, great communication. Fast delivery.
M
Rating: 5 out of 5
Great kit - really good turnaround of product also!
A
Rating: 5 out of 5
Everything is perfect
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N
Rating: 5 out of 5
Everything was perfect, the package was well packed and the item was in perfect condition and at a good price.
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S
Rating: 5 out of 5
Delivery speed
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P
Rating: 5 out of 5
Order prepared, shipped and delivered in record time. Items received in perfect condition, nothing to report, impeccable!
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J
Rating: 4 out of 5
Despite a small issue with package tracking at the start, nothing to say for the rest
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D
Rating: 1 out of 5
That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.
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Response from 1001hobbies
Hello Dat,
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
G
Rating: 5 out of 5
Super fast delivery!!!
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A
Rating: 5 out of 5
10
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D
Rating: 5 out of 5
Great
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A
Rating: 1 out of 5
Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.
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Response from 1001hobbies
Hello Armand,
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
J
Rating: 5 out of 5
Very good products
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J
Rating: 1 out of 5
I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.
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Response from 1001hobbies
Hello Juanma,
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
A
Rating: 4 out of 5
I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.
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P
Rating: 3 out of 5
Delivery instructions not followed... Too bad...
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R
Rating: 5 out of 5
Ras
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H
Rating: 5 out of 5
Everything is correct and handled quickly. Hats off!
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J
Rating: 5 out of 5
a bit long
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F
Rating: 3 out of 5
No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.
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Response from 1001hobbies
Hello Fabienne,
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
R
Rating: 5 out of 5
Received item as ordered. No problems to report. Thank you.
W
Rating: 3 out of 5
The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)
P
Rating: 5 out of 5
Very good shopping experience. Prices are reasonable and the information on delivery times is accurate. There was a bit of delay in shipping and I was regularly informed.
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Response from 1001hobbies
We sincerely thank you for your flattering feedback, Pierre. We are delighted to learn that you had a good shopping experience at 1001hobbies and that our communication on delivery times met your expectations. We apologize for the shipping delay and assure you that we are doing everything we can to improve this service.
B
Rating: 1 out of 5
Delivery time too long, over two weeks. Goods supposedly available.
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Response from 1001hobbies
Hello Bruno,
Thank you for your feedback. We are sorry to hear that your experience with the delivery time did not meet your expectations. We take your comments very seriously and are constantly working to improve our service. Please feel free to contact us directly for any questions or concerns, we are here to help.
Best regards,
The 1001hobbies team
Thank you for your feedback. We are sorry to hear that your experience with the delivery time did not meet your expectations. We take your comments very seriously and are constantly working to improve our service. Please feel free to contact us directly for any questions or concerns, we are here to help.
Best regards,
The 1001hobbies team
J
Rating: 5 out of 5
Very good
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Z
Rating: 3 out of 5
The qality is perfect. And the price to. But I wait too much for my parcel
E
Rating: 1 out of 5
Delivery with a month of delay. Item unrelated to the price.
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Response from 1001hobbies
Hello Emmanuel,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we are constantly working to improve our service. Please feel free to contact us for any questions or concerns.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we are constantly working to improve our service. Please feel free to contact us for any questions or concerns.
Best regards,
The 1001hobbies team
J
Rating: 3 out of 5
difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.
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Response from 1001hobbies
Dear Joop,
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team