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A
Rating: 5 out of 5
Nickel
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3, 4 and 5 stars
Reset filtersG
Rating: 5 out of 5
Good clear website with large assortment
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V
Rating: 1 out of 5
Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!
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Therefore, I would rather look for another provider where the customer service etc. works!
Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.
A
Rating: 5 out of 5
Zeer correct
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A
Rating: 5 out of 5
Products always sent very quickly, parcels neat and secure.
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V
Rating: 4 out of 5
Good selection of items, but lax shipping responsiveness and poor packaging.
G
Rating: 5 out of 5
good service
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V
Rating: 5 out of 5
From France. Order arrived complete. Am very pleased. Many thanks.
V
Rating: 3 out of 5
Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.
V
Rating: 1 out of 5
Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.
Can’t send back as will cost to much.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/
V
Rating: 5 out of 5
Site easily navigated, materials sought were available, shipping speed was very good, especially as material was being shipped across the Atlantic. Packing was good, materials arrived in great shape. Prices were reasonable, material descriptions were generally good, although sometimes a little vague on applications.
V
Rating: 4 out of 5
Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.
V
Rating: 4 out of 5
Good prices, fairly prompt dispatch.
V
Rating: 1 out of 5
Ordered on 5/12, got it delivered after christmas
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/
V
Rating: 3 out of 5
Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.
A
Rating: 5 out of 5
it arrived quickly, I found and bought in this model store the TT02 of Tamiya only for the beautiful body of the legendary subaru99 body to keep it only for display
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A
Rating: 4 out of 5
At the beginning only, already some difficulties but very handyman I circumvent the obstacles I continue
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A
Rating: 5 out of 5
Super fast shipping
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A
Rating: 5 out of 5
Well-stocked site with plenty of choice at reasonable prices.
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A
Rating: 4 out of 5
no problem
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A
Rating: 5 out of 5
Professional, fast and friendly
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C
Rating: 3 out of 5
Late delivery
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A
Rating: 5 out of 5
Very satisfied with my purchase! Thank you very much.
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G
Rating: 5 out of 5
good service
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A
Rating: 4 out of 5
Nothing to report
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V
Rating: 5 out of 5
Very prompt service with clear information throughout the delivery. You have made my grandson very happy, thank you.
A
Rating: 5 out of 5
good value for money and impeccable service; I recommend it.
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C
Rating: 4 out of 5
Excellent service and quick delivery
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C
Rating: 5 out of 5
Everything perfect
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V
Rating: 5 out of 5
Item of Liam funko pop was only available on this site. Was kept up to date on order right till delivery.
Nicely packaged. Happy with order.
Nicely packaged. Happy with order.
G
Rating: 5 out of 5
super
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A
Rating: 4 out of 5
Always great fast delivery. Thank you
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C
Rating: 4 out of 5
No incidents.
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A
Rating: 5 out of 5
Everything is perfect, the choice, the prices and the after-sales service, bravo!
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A
Rating: 1 out of 5
Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
high port charges
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A
Rating: 3 out of 5
No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.
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G
Rating: 5 out of 5
Fantastic in all areas - top service - thank you very much!
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G
Rating: 5 out of 5
delivers as agreed
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C
Rating: 3 out of 5
It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.
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