Customer reviews of 1001hobbies

The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.

small reapro delay, but well received.

awaiting SAV return

In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.

Awesome!

very efficient secretaries

Very fast and good. Just to say that I have a pending model that I don't know anything about.

fine

Two months for a model... I claim and after claiming, they send me the wrong one.

Merchandise arrived very fast,perfect!!! Gorgeous item!!!

ALL O.K.

Very good.

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)

very good too

fine

Not too much information on the status of the order but everything ok

Fast delivery as advertised Polite, smiling and helpful deliveryman

On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.

Magnifiqueeee Fast shipping

Good communication to keep me informed.

fine

Good product no problem

It would also be great to include tutorials or videos on how to assemble cardboard models.

Once again thickly satisfied!

Slightly long order processing time , but otherwise impeccable service. I only complain about the lack of response to my emails.

Variety of choice Prices

I have not received what I ordered yet, I will never buy anything from this website again.

The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures

The parcel arrived in very good condition, promptly dispatched, and the kit is superb, with the model box in perfect condition. Thank you 1001 hobbies!

as described

Very serious.many choices of creative products. Receipt of parcel in good condition and within the time described by 1001 hobbies.

Took a very long time

Fast and in perfect condition. Good choice of models/paintings/brushes With the disappearance of boutiques, this remains a sure bet!

Today I finished assembling and gluing the model of the CANADAIR CL-415, it is almost perfect, I like it very much. I have seen videos of the seaplane on YouTube, it is very interesting the design and the power of the aircraft. Thank you.

Fast and efficient I recommend

Fast delivery and good quality products

Great site for online shopping

Order was delivered correctly and on time