Customer reviews of 1001hobbies

My nephew only wants COBI but from WWII. I am not an expert in tanks, planes etc...and I went crazy. The hardest part was finding the product. It had to be entered in the home tab. It would be convenient more tags to facilitate the search. Otherwise everything was perfect and the kid was delighted.

Received in perfect condition and in a timely manner.

Very good on all levels.

I've been waiting for over a month. Non-existent customer service: no response to my reminders. No information. Nothing received. However, I was debited the day I placed my order...

I have nothing but grievances against 1001 hobbies. From the start, they've taken me for a ride on my order. .site o

Tres bon service mais cependant ,etant francophone j aimerais avoir une correspondance en francais

Everything TOP fast delivery, great price, I will gladly buy again!

I placed the order a month and a half ago and still have not received it.

Quality and delivery fast and good, gladly again

The product arrived was not what I ordered,among other things it was damaged I will do negative publicity.

excellent

Website was easy and it gave immediate receipt, shipping was longer than expected but it arrived in perfect condition and gave shipping updates along the way. Highly recommend 1001 hobbies for hard to find items !

Good delivery service in 2 days they sent it and in 5 days at home The model and the paints arrived in good condition everything perfect I will buy again in this store

I ordered a Boeing 747 kit on 23rd November 2021. Approaching the delivery date I looked at the Tracking record and found that it had not been sent although I had received an email from them saying it had been dispatched. They had also taken payment.
I rang them and they said there had been an error and it had not been dispatched but would create a new order. this they did but the delivery date was too close to Christmas so I cancelled the order before they had a chance it dispatch it. I am still waiting for my refund. I have phoned them several times and they say they will deal with it but nothing happens. Now I try to ring them and there is a message saying they have too many calls and cut me off.
This is quite the worst experience I have had dealing with a company on the internet. In my experince I find them totally incompetent and would not ever deal with them again once I get my money back.

the deadline is respected this order follows an availability alert "product" of more than 18 months.
conclusion: great satisfaction

Communication, shipping time and packaging were fine. Content not so much.

Perfect

I ordered something 04.12.2021 Today is 16 .01.2022 . I still don't have my order .

Order placed on December 7, guaranteed delivery before Christmas. No information on order tracking, I've only just received a refund (January 16) with no news beforehand. Avoid.

Processing took almost two months and only took place after Paypal was activated.

Perfect, nothing to complain about

When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!

Very good fast shipping , I recommend

Very good, impeccable service, caring and attentive.

Extremely fast delivery to the USA. Great prices compared to US companies, too.

speedy delivery, well-packed, reasonably priced.

Ease of ordering and site ergonomics

No organization! 2 items bought supposed to be in stock but 1 of the 2 was not in stock and sent later (and therefore after Christmas, great ...) And the 1st was supposed to arrive in relay parcel, but the center of the post calls December 24 to tell me that it is not eligible for delivery in relay parcel ... I had to free time on my work time to pick up my package at the sorting center post! Neither done nor to do ...

although I've had great difficulty with delivery (due to poor service from Mondial Relay), I think your site is fairly well supplied and we can find everything we need for our pleasure. However, allow me to point out a few problems, namely the impossibility of reaching you by telephone (it was just before the holidays, so that explains it). which prevents us from ordering small quantities, i.e. a renewal of paint pots or a spray paint, but above all, don't put the labels on the reference of the pot, we don't know which color it is and we have to peel off the label and make a new one for each pot, otherwise I'd order from you again, because you're still very professional, and that's the main thing!

Clear and informative

Super article merci

all orders are dispatched promptly and with care. no problems encountered.

Price a little high compared to the average. Availability not always up to date!

Recommended site for seriousness and d efficiency. The package is well made and protect the product.

Very good

Not detailed that set comes with EU plug. When raised with support was basically told if you don't like it, return it.

Enjoy the reception!

1 star is too many. Goods were in stock and I ordered. After some waiting time where my order remains, I realized that a model from Japan is backordered. I need the color I had ordered. No information about the remaining of my order. No answer to my first inquiry about my order. Second inquiry was answered with a standard text. Probably didn't even read my request. Third request for partial delivery is out. First time ordering there, that's no way to make satisfied customers. No wonder they advertise money back so much! This is the first and last order I placed with 1001hobbies. Never again!

no worries, everything went smoothly

good service, deliveries ok, site difficult to navigate, items too expensive compared to other sources: eg I bought the MERCATOR 208 € instead of 335 on 1001Hbbies - supply: no stock often for the most interesting items otherwise there is a wide selection