1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Models completely in accordance with description 2001hobbies impeccable kits and regular follow-up and very honest the store gives regular information for the said package thank you very much!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/01/2022
Nice and quick delivery. Will use again.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 08/12/2021
Super packaging, as described, makes shopping really fun, definitely to recommend !!!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/01/2022
Order placed Monday the 10th, still no delivery on Friday the 14th. Sent mail yesterday, no reply. Called today, automatic answering machine "we are closed". I will never order anything here again, what a bad service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/12/2021
I was sent the wrong item and therefore my son did not have his present for Christmas. The company still hasn't sent the replacement as they are waiting for the item to be returned which was nearly 2 weeks ago! The item sent in error was a fraction of the cost of my intended item. They have a considerable amount of my money and no product to show for it at present. Will not buy from again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. 1001 hobbies team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Everything was perfect, the delivery was fast and the driver was pleasant and friendly.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 09/12/2021
In the new site, it has become difficult to find static models of 1:43 scale cars
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 11/12/2021
Order received in more than good time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
fast and secure shipping, very good site that I recommend.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/12/2021
in general, I would give 1001 hobbies a 5 star rating.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/09/2021
Delivery was not made because the puzzle was no longer in stock. There was no notification from 1001 hobbies.de about this. Repayment of the money already paid was only made after a claim and took a long time.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/11/2021
best
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 10/12/2021
In reference to the navigation on the page what happened to me is that it did not specify the language of the product, in particular the instructions, which is why I had to return it. In the delivery and other things all correct; except in the return that I had to pay the refund and it cost a lot. For reimbursement in my opinion ( I have met with other companies ) give facilities in this aspect in sending the labels by email so that the return is free ; I do not know if it could be done and not make an excessive outlay. Some kind of postage.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 10/12/2021
First order ever, arrived after a while, but arrived with everything I asked for. Well sealed and undamaged
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/12/2021
Perfect, fast, great customer service, highly recommended.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/01/2022
The best place to find what you are looking for. Exceptional service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2021
everything ok,quality goods,delivery a bit long.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 02/12/2021
Delivery took a bit long, but it's OK. Unfortunately, there's still no word on my next order request, which has been out of stock for months: Henschel Hs 129 in 1:72 from Pavla
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2022
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Order processed and dispatched promptly - highly recommend! :-)
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/12/2021
average
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/12/2021
I have not received anything yet
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/12/2021
I have not received anything yet
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2021
Arrived in time for Christmas which I was concerned about one happy grandson .
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2021
Quality is good only it takes very long for the order to arrive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
I received the parcel with a very nice gift wrapping and the product was identical to the description. What's more, delivery was quick, so I'm very satisfied. The only downside is that I had asked to leave a note but there was no note either on the packaging or in the gift. But otherwise I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
very good experience, impeccable delivery with excellent lead time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2022
Time between order and delivery very long!
No or little follow-up! Product not in stock!
However, I would like to sincerely thank LAURE, head of customer relations, who listened to me from the very beginning of my complaint. She followed up my entire case with efficiency and responsiveness to arrive at my delivery today after almost 1 month of cumulative waiting.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 07/12/2021
still have not received order
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/10/2021
hard-to-get models, available in this temple
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/12/2021
Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We sent a request regarding your refund that will be done as soon as possible 1001 HOBBIES TEAM
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 06/12/2021
Delivery took quite a long time.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 08/01/2022
Everything was perfect! Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2021
No delivery!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Hello, You have ordered a product with a long lead time as indicated on the product page and on your summary. We apologize for this delay in any case and thank you for your patience and understanding Cordially, Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2021
nothing to say, perfect )
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
smooth site satisfactory delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2021
promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock :-( but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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