Customer reviews of 1001hobbies

Figurine ordered on 18/12, displayed in stock and also shown as "delivered in 7 days" (also mentioned in the invoice), that is, on 25/12. Perfect for the holidays. On 25/12, no news of my order, I receive an email on 29/12 informing me that the figurine was specially ordered for me and that there is a delay with the supplier. I am promised in the same email a shipment for 09/01. On 13/01, still no news of my order, I send an email to customer service to find out where it stands and to request a refund for my order if it was not shipped by 19/01. Response by automatic message informing me that customer service is reorganizing and that the response time is a bit longer. Well, we are not at a week more, right? The person I wanted to give the figurine to will wait a bit longer! Finally, I receive the automatic email stating that the order was shipped on 15/01 and I received a response from customer service on 20/01, that is, after the delivery of the package... Although the prices are attractive, the seller does not keep the commitments he promises on his site: the stock is not accurate or up to date, the delivery times have not been respected, and the lack of information on the status of the order did not help at all. Unique and last time I order.

On the other hand, order placed on December 16 received on January 16 was a bit long but the order was compliant

5 stars

I do not recommend. Order placed on December 15 with estimated delivery on December 23. Package arrived on January 24, JANUARY !!

The package was delivered in no time.

OK. Nothing to complain about.

I still have not received the right product that I ordered

Fast shipping and perfectly compliant.

Perfect. The gift was very appreciated!

I haven't received my order and on top of that, a catastrophic customer service. I made a request on 15/01/2026 and today is 23/01/2026, still no response.

Respect for the order and respect for deadlines, well done

Well delivered only long delivery time

Very professional

A lot of choice and affordable

A delay of about 10 days for my order (apparently a supplier delay issue), but it arrived as expected and in good condition.

An order has not arrived but I was very satisfied with the way the staff handled my case and the orders usually come quickly and on time. The prices are also very fair, so thumbs up :)

Very well

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Always well served

very nice. the product came in perfect. thank you

Very happy with my purchase. Delivery time respected.

Top price-performance ratio, fast delivery, everything went well

Excellent

Despite a flight during the sending, thanks to your responsiveness and understanding I will be able to move forward with my project. Thank you.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

Fast and compliant delivery

Beautiful model! Fast delivery!

I am happy to receive my package despite waiting 2 months.

Everything is fine, the model is perfect, the purchase went smoothly.

Everything as announced and stated. Speed and seriousness.

Very good

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Everything perfect as always

Received a message that my order has been shipped (a few weeks ago), but I haven't received anything yet. No updates. Also no updates on shifting the delivery dates of pre-orders. I will take legal action if they think they can keep my deposit indefinitely, and think they can get away with discounts/credits instead of a full refund of my money. I read in reviews that they think this is possible...

Pay 7 euros and it takes more than a week. Disaster

Easy order, received on time. Everything is clear in the exchanges.

Perfect

Awesome! Very cool and came in great condition!

The package I ordered was delivered quickly and in very good condition. I was very satisfied, so much so that I recommended something else.

Everything perfect