Customer reviews of 1001hobbies

Very satisfied with the delivery time

Very good transaction serious seller merc

Very well served

Large selection of quality products. On-time delivery

Perfect packaging. Fast shipping. Merc

Perfect and fast

Efficient site, good customer service ... But you can order products that are not in stock without knowing it. It would be better to know when ordering. A bien

Fast delivery, excellent tracking and tracing, well done!

Thank you I actually did not know I was ordering from overseas, you offer some products that I have not been able to find in stock elsewhere. You kept me informed of my order status, it was complete and, all things considered, came very quickly. I will certainly order from you again.

Great products arrived on time

The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.

Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

no problem. good service

Metal earth model received with twisted packaging so model damaged and a brush c

very well packed and protected. Everything is in order. I recommend

Very good site. Order perfect and delivered on time. A great choice for modelling lovers. I recommend

6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!

Very good fast delivery

Order placed on Monday evening 301120, processed and dispatched on 31220. Delivery by mondial relais on 101220 picked up on 111220. 3 days to process the order and prepare the shipment is largely satisfactory for a pre-Christmas period when potentially there may be more orders to manage, especially since all the paint cans were well packed with protective bubble wrap, so there was no possibility of them bumping into each other. The only minor disappointment is that I could have collected my parcel a day earlier, but I didn't receive any SMS or e-mail notification informing me of the parcel's arrival at the relay point. I don't think this problem comes from 1001maquettes but rather from mondial relais, so I'll leave the 5 stars. So remember to check the parcel tracking on the mondial relais website in case you too don't receive any notification. Correction: I received the e-mail from 1001maquettes informing me of the arrival of my parcel at the relay point after I had already collected my order and 24 hours after the real moment of availability of the parcel in the relay point. I think this delay must be due to the inertia of the procedure that mondial relais sends the notification to 1001maquettes who then contacts us again. I'll leave you to it, I've got a make-up.

Serious store Fast delivery No hesitation

Serious and competent site

Super fast and well packaged!!! Thanks a lot !!!!

very good site . I can't judge the article because it's for a gift.

The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.

Placed an order and then my problems started! Had no order confirmation just payment details upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.

Thanks did take a little long but I even got a little more than what I ordered

The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.

ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12

Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence

After several shipments I have to say 100% reliable. Good communication and very good website. If a product is not in stock they say so unlike other modeling companies. Thanks for everything and I hope to continue shopping with you. A

Good to deal with

My experience so far is to select and pay for goods which are not then delivered. The delivery company Hermes failed to find our address which has been here for 40 years and returned the item to you. I suggest you find a reliable delivery company and either return our money or provided the goods. Update Still had no contact from customer service as promised. But have had 2 deliveries today from Hermes via separate companies with no problems! How long is a couple of days replying to me? This is a Christmas present and it will be difficult to explain why someone has got nothing from me on Xmas day.

Everything as ordered and on time.

My second order with 1001 and also this time arrived well Clear site good contact via email There is nothing wrong with that The order on the other hand has taken 18 days Probably to not have to build large stocks to have they do not have everything in stock This long delivery time was not clear to me Now I know this I can take it into account

Everything went well. Thank you very much.

The package "preparation" took 10 days (!) although the goods were in stock. Two small recipients and 4 plastic tubes. The goods were then registered with DHL for 3 days. After a total of 16 days I received the goods in an A4 envelope. You are repeatedly put off. Very bad store. If you can no longer manage the orders, give other delivery times or block the purchases. This was the first and also the last time I ordered something here. One star is still too much rather 3 minus stars. By the way, you can delete the telephone number on your website. You can't reach anyone after the electronic announcement the call is ended. You can keep the €5 voucher sent by e-mail. Normally I should receive the total amount paid from you as I am extremely late. UPDATE: It has now been 5 days since 1001Hobbies sent me the email below in response to my review saying that they would get back to me immediately. Nobody has contacted me. What a store.

The postal service is very, very slow and prices can be improved.

I placed an order on 2712 and to this day they do not tell me when I will receive it as it is still in process and they have removed it from stock. It is a shame because they give me long. Here I do not buy again I hope to receive it someday because if not I will go to consumers to put one.

On 15-11-2020 I placed an order and today 10-12-2020 I still have not received it. In the post office in the tracking of the shipment they say that it is preregistered the day 26-11-2020 which means that they have not yet delivered the package at the post office. Very bad fatal a d