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Rating: 5 out of 5
Excellent service Excellent service. Because they couldn't supply what I had requested, they found a good alternative.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 302 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
No problem to place the order, which is delivered quickly and in good condition. Delivery as ordered
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Rating: 3 out of 5
The kit arrived crushed in a padded... The kit arrived crushed in a padded bag. Some minor damage to the kit parts. Disappointing!
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Response from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
A
Rating: 1 out of 5
Over priced Over priced, shipping toke too long.
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Response from 1001hobbies
Dear customer, Your order was sent on the 12/04/18, 5 working day after you placed your order, and delivered on the 18/04/18. This delay corresponds to the information on our website. Please note we ship from France. Best regards, Customer service 1001modelkits
A
Rating: 5 out of 5
good experience good choice of products and speed of shipment
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Rating: 5 out of 5
Received promptly as advertised
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Rating: 5 out of 5
Fast delivery and perfect follow-up. I will come back to your site. Best regards. Bernard BOURQU
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A
Rating: 5 out of 5
RAS EVERYTHING IS OK PERFECT THANK YOU FOR YOUR PROFESSIONALISM CORDIALLY
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A
Rating: 5 out of 5
We received the material we ordered that we thought was now unobtainable in the market.We are satisfied with both the material we received and the type of delivery.
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A
Rating: 5 out of 5
The products are compliant and shipping is fast and careful. Thanks to all the team
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Rating: 5 out of 5
Fantastic customer service.... In a world of internet companies basically selling the same products 1001 Modelkits stands out with superb customer service. Having had an order ""lost in the mail"", they very quickly responded to my email and shipped a replacement in very short order without any charges. You can't ask anymore than that. Truly first class customer service. Thank you.....
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A
Rating: 5 out of 5
Everything conforms
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A
Rating: 5 out of 5
Good quality model and fast delivery
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Rating: 5 out of 5
Order conforms to my expectations. delivery time a little long (7 days) but not important for me.
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Rating: 5 out of 5
The model was VERY reasonably priced The model was VERY reasonably priced, and arrived here sooner than I expected. I wouldn't hesitate to order from them again -- in fact, once I finish this kit, I probably WILL order another kit from them!
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Rating: 1 out of 5
The model was VERY reasonably priced and arrived here sooner than I expected. I wouldn't hesitate to order from them again -- in fact once I finish this kit I probably WILL order another kit from them!
V
Rating: 5 out of 5
In a world of internet companies basically selling the same products 1001 Modelkits stands out with superb customer service. Having had an order ""lost in the mail"" they very quickly responded to my email and shipped a replacement in very short order without any charges. You can't ask anymore than that. Truly first class customer service. Thank you.....
V
Rating: 5 out of 5
The model was VERY reasonably priced The model was VERY reasonably priced, and arrived here sooner than I expected. I wouldn't hesitate to order from them again -- in fact, once I finish this kit, I probably WILL order another kit from them!
V
Rating: 5 out of 5
Fantastic customer service.… In a world of internet companies basically selling the same products 1001 Modelkits stands out with superb customer service. Having had an order ""lost in the mail"", they very quickly responded to my email and shipped a replacement in very short order without any charges. You can't ask anymore than that. Truly first class customer service. Thank you.....
A
Rating: 5 out of 5
Very good site, the parcel arrived quickly. The products are not very expensive and of good quality. I recommend
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A
Rating: 3 out of 5
Products conformed and delivery time respected, but the items were stacked one on top of the other without any protection in a cardboard-type pouch. Some of the products were made of glass, which could have been shattered if delivered in a glass container.
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A
Rating: 4 out of 5
fast and correct delivery
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C
Rating: 1 out of 5
Month and a half and still have not received the order. You contact customer service and they ignore it and pass the buck to the shipping company. I have been using it for a long time and I am very happy with it.
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Rating: 1 out of 5
Ordering 129009 made on 24032018 and here we are still waiting! I don't know what happened but after one month I wish to ask for return! And who knows how long you have to wait for the return as well?
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A
Rating: 5 out of 5
excellent service
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Rating: 5 out of 5
Everything is perfect!
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Rating: 5 out of 5
Items match well. Fast delivery. Perfect, thank you.
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Rating: 5 out of 5
super site qualité et rapidité au rendez-vo
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Rating: 5 out of 5
very good site after several years several orders .i highly recommend very serious very good products fast delivery .very good customer service .i recommend ........
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Rating: 5 out of 5
Super fast shipping well protected package in short impeccable serviceab
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A
Rating: 5 out of 5
PerfectFast and in very good condition
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Rating: 4 out of 5
as ordered but a little long
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Rating: 4 out of 5
Very good sit
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Rating: 3 out of 5
The products arrived quickly and were... The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
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Response from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
A
Rating: 5 out of 5
Serious house delivery as ordered and in a short time.
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C
Rating: 4 out of 5
correct timesthe box a little deterioratedthe interior in perfect condition
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V
Rating: 5 out of 5
Impeccable and fast delivery
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V
Rating: 4 out of 5
The products arrived quickly and were in good condtion however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free however it was an extra �5.99 on top of the order cost. For that sort of money you would expect a bit more protection. At least the products arrived in one piece.
V
Rating: 3 out of 5
The products arrived quickly and were… The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
Response from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
V
Rating: 3 out of 5
Processing time from online order to dispatch is quite long at 6 days. Then there was another very long delivery time. I ordered online on 5.4. the shipment was sent on 11.4. and I received it on 19.4. That's definitely too long for me.
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