Customer reviews of 1001hobbies

as described very fast shipping

Item perfectly conforms unbeatable price delivery time 5 days (for Belgium)

Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.

serious company with a very wide range of products

I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.

This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.

shipping costs are a bit expensive

Fast delivery product conforms nothing to say

the tamiya figurines are great, it's a shame the color explanations don't match properly

Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????

delivery times do not correspond to those specified in the order

Good value for money very satisfied

As much as the paint pot orders are satisfactory, the Colissimo delivery service is average. An order placed on January 26 was shipped on January 27, according to the site, and after a reminder from customer service on January 31, delivery took place on February 3, which is a bit long. However, customer service had provided me with a direct tracking link, which proved useful and accurate. So I've modified my opinion accordingly, as the site is rich in terms of the products on offer. I recommend

Some information on labels may not be accurate. Apart from that, good products, delivery times respected. Just an oversight on the part of the parcel relay center, which did not warn of the arrival of the parcel.

the product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....

Fast delivery and compliant product

no invoice no order confirmation no reply to e-mail no goods received but money debited

Very good decal sheet top product

Everything perfect recommended store if we want to put a downside to be a paid transport takes too long.

Delivery time longer than announced at time of order. otherwise satisfied.

Very good follow-up. No worries.

I'm very happy to have discovered you

no explanation of how to use the decals

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

very good preparation delivery on time without any problem thank you continue like this

I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.

I was missing the paints (who knows why....) on my bike and I received them within the week.....

rien a redire cervice assez rap ih de toujour nikekel

Highly recommended Fast shipping 5-star service

I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.

Satisfied but shipment a little long, too bad for the next order mercy

Very efficient and a great series

Fast shipping. Well packaged. I recommend 1001 maquette

Many color choices and categories for make-up paint

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Very well delivered in point relay quickly enough everything was fine

Good products sent well protected. Delivery time a bit long

Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.