English 
M
Rating: 5 out of 5
Super happy to have found the paintings I was looking for
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Always on top
Translated reviews
M
Rating: 5 out of 5
Serious house to recommend
Translated reviews
J
Rating: 5 out of 5
Small issue with the expected delivery date, but everything ended well. Very good communication with the seller.
Translated reviews
B
Rating: 5 out of 5
Responsive site and quality products. I recommend
Translated reviews
G
Rating: 3 out of 5
delay between order and delivery too long sorry
Translated reviews
L
Rating: 1 out of 5
2 weeks delay for shipping and missing product. "Delivered today" they say.
Translated reviews
Response from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
B
Rating: 3 out of 5
Orders take a bit long to arrive
Translated reviews
R
Rating: 5 out of 5
great
Translated reviews
S
Rating: 5 out of 5
no problem, everything is fine!
Translated reviews
C
Rating: 5 out of 5
Speed
Translated reviews
N
Rating: 1 out of 5
Almost 1 month to send my order indicated as available on the site...
Translated reviews
Response from 1001hobbies
Hello,
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
H
Rating: 5 out of 5
Good service and quality.
Translated reviews
D
Rating: 1 out of 5
model received 1 month after the order
Translated reviews
Response from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
L
Rating: 5 out of 5
Despite a significant delivery delay, a very respectful availability in response to my concerns. A product in excellent condition perfectly packaged. I will use this business again.
Translated reviews
Response from 1001hobbies
Hello,
Thank you for your message.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused shipping delays on certain orders. We fully understand the inconvenience caused and are doing our utmost to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
Thank you for your message.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused shipping delays on certain orders. We fully understand the inconvenience caused and are doing our utmost to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
S
Rating: 3 out of 5
Shipping times a bit long.
Translated reviews
C
Rating: 1 out of 5
The delivery time is way too long. I received my order twice. One item is missing.
Translated reviews
Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
S
Rating: 1 out of 5
Very bad experience. I waited months before receiving my order after numerous follow-ups. The order I received is incomplete.
Translated reviews
Response from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
C
Rating: 5 out of 5
No problem with this order. Fully satisfied.
Translated reviews
A
Rating: 5 out of 5
ras
Translated reviews
A
Rating: 5 out of 5
Everything perfect!!!
Translated reviews
M
Rating: 5 out of 5
Absolutely perfect from order to delivery. Really well done and thank you to the whole team at 1001 hobbies.
Translated reviews
S
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
The delivery was long but the product is satisfactory and in good condition
Translated reviews
A
Rating: 3 out of 5
The order took a long time to arrive. But everything went well.
Translated reviews
P
Rating: 5 out of 5
On 1001 Hobbies, I have no criticisms to make, since the purchased item was in line with my expectations, and especially with the announcement. It is their delivery company, Chronopost, that did not respect my instructions, namely a delivery to a specific relay point. I had to go pick up my purchase in a bar, very poorly frequented and moreover not chosen in my order.
Translated reviews
Response from 1001hobbies
Hello,
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
C
Rating: 5 out of 5
Fast delivery, package in very good condition. Product as described.
Translated reviews
L
Rating: 5 out of 5
Very good item, exactly as ordered, fast shipping and package tracking. I recommend!
Translated reviews
M
Rating: 3 out of 5
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
Translated reviews
S
Rating: 1 out of 5
After waiting more than a month for products that were supposedly in stock, they sent me a product I did not order instead of the one I had requested. I have submitted an inquiry to find out how to proceed and no one is responding...
Translated reviews
Response from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
J
Rating: 1 out of 5
1 star because I had to, otherwise it’s not worth it! 1 month delay to receive an order that was for a birthday, can you imagine!!!!! No information or communication, this is the last order with them, I won’t do it again! I do not recommend this site at all which is going downhill 😤 Too bad!
Translated reviews
Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service has explained to you several times, we had to deal with the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
Furthermore, following your dissatisfaction, we remind you that you benefited from a significant commercial gesture on this order.
Finally, you only mention this order while you have placed three orders on our site, all processed without issue.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service has explained to you several times, we had to deal with the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
Furthermore, following your dissatisfaction, we remind you that you benefited from a significant commercial gesture on this order.
Finally, you only mention this order while you have placed three orders on our site, all processed without issue.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
A
Rating: 5 out of 5
Very good communication and very fast shipping
Translated reviews
M
Rating: 5 out of 5
quick and efficient
Translated reviews
P
Rating: 5 out of 5
I always find what I need there.
Translated reviews
D
Rating: 4 out of 5
Received quickly, in good overall condition (one corner of one of the trays is slightly crushed, but it's not bothersome).
Translated reviews
M
Rating: 1 out of 5
Missing items Delivery time of one month. I am still missing one item.
Translated reviews
Response from 1001hobbies
Hello Sir,
We sincerely regret this incident and apologize for the inconvenience caused.
In order not to delay the shipment of your order any further, we have decided to split it. The item "Stainless Steel Paint Mixers" has been refunded, as the order with our supplier has suffered a significant delay.
We preferred to proceed this way so that you can receive the rest of your order without additional delay.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret this incident and apologize for the inconvenience caused.
In order not to delay the shipment of your order any further, we have decided to split it. The item "Stainless Steel Paint Mixers" has been refunded, as the order with our supplier has suffered a significant delay.
We preferred to proceed this way so that you can receive the rest of your order without additional delay.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
F
Rating: 5 out of 5
Impeccable. Everything is in accordance and in good condition.
Translated reviews
L
Rating: 4 out of 5
WAITING FOR DELIVERY A LITTLE LONG
Translated reviews
A
Rating: 1 out of 5
I bought 5 boxes from the Darkalliance brand, which was indeed "IN STOCK" on the site. I had to call after a week because I had no information or status on my order. A very kind and professional lady informed me of the situation, (your items are on ORDER with the supplier...) I received my package 25 days after my online purchase. I am very disappointed with the service.
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
Y
Rating: 1 out of 5
This was my first and will surely be my last purchase on the site. The mentions "available" and "available, shipped today" are misleading, as evidenced by the number of negative reviews mentioning the issue. I placed my order on 04/29 and to this day I have only received half. Email follow-ups result in responses that seem appropriate, but generic. They say they will call you back, but that is not the case. Today my order is marked as delivered while I am still waiting for a package; let's just say I am crossing my fingers that this is just a display option because the delivery has been split in two, but we are so much in waiting and in the blur that we come to doubt. Honestly, there are efforts to be made, starting with a clearer presentation of the availability of items, specifying, as all other sites do, "usually shipped within X days."
Translated reviews
Response from 1001hobbies
Hello Sir,
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team