1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
J
Jean-Bernard P.
Rating: 5 out of 5
following a purchase from 13/05/2025
by post it's a disaster, suggest Mondial Relay, better operation and cheaper. Regards
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Philippe M.
Rating: 1 out of 5
following a purchase from 12/04/2025
An order was placed on April 12 with 3 different shipments. The order was completed on May 22. So many problems with shipping!!! I placed an order for this model on Thursday, May 15. I just received the order. I specify that it is an order paid by check.
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Response from 1001hobbies
Hello,
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
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Peter A.
Rating: 5 out of 5
following a purchase from 13/05/2025
Good original product at a fair price. Fast shipping.
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Roberto M.
Rating: 5 out of 5
following a purchase from 14/04/2025
Excellent+++++++++++++++++++
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Juan Carlos J.
Rating: 1 out of 5
following a purchase from 07/05/2025
Very negative
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Response from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
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Alexandre B.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery times are too long
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Christophe R.
Rating: 1 out of 5
following a purchase from 07/04/2025
Order received 40 days after the order, for products available on the site, 3 calls to customer service to find out where the order is, incorrect dates are provided, on the last call, I am told that no delivery date has been communicated, I am offered a refund, the refund request is displayed on the site for 12 days, then the package is sent, result 40 days. Terrible site that takes customers for fools.
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Response from 1001hobbies
Hello,
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
F
Frederic S.
Rating: 1 out of 5
following a purchase from 12/05/2025
Item damaged although the packaging was fine. Requesting replacement of the wooden support if possible, thank you.
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Response from 1001hobbies
Good day,
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
M
Myriam D.
Rating: 5 out of 5
following a purchase from 29/04/2025
good products delivery a bit long (I take into account the public holidays in May)
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Arnaud V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Shipping speed
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Udo K.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great selection for hobbyists and well-executed delivery, thank you
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Jean Marc M.
Rating: 5 out of 5
following a purchase from 20/04/2025
very satisfied overall
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Bryan F.
Rating: 5 out of 5
following a purchase from 13/05/2025
Superb Yamato Why aren't there more beautiful miniatures in 1/700... They only have the Tirpitz, Yamato, Bismarck, Missouri, and Ark Royal... If you can contact Force of Valors for me, tell them to make the Scharnhorst and the Graf Spee...
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Avelino V.
Rating: 4 out of 5
following a purchase from 23/04/2025
Good product.
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Yassine D.
Rating: 5 out of 5
following a purchase from 10/03/2025
Impeccable, thank you!
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Roger V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Order arrived well
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Rémi D.
Rating: 5 out of 5
following a purchase from 02/05/2025
The delivery information provided by the site is regular and relevant. Package received on the announced day.
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Jean-Yves V.
Rating: 5 out of 5
following a purchase from 11/04/2025
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
M
Michel M.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great services, thank you!!
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Xavier M.
Rating: 3 out of 5
following a purchase from 30/04/2025
Delivery time much too long
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Joël T.
Rating: 5 out of 5
following a purchase from 09/05/2025
Perfect nothing to report.
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Daniel C.
Rating: 4 out of 5
following a purchase from 29/04/2025
10/10
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Laurent G.
Rating: 5 out of 5
following a purchase from 29/04/2025
nickel thanks a lot
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Jean B.
Rating: 4 out of 5
following a purchase from 05/04/2025
Everything went well, thank you
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Sylvette B.
Rating: 5 out of 5
following a purchase from 23/04/2025
despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
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Thierry O.
Rating: 5 out of 5
following a purchase from 07/04/2025
Order as expected. Deadline respected. Well packaged.
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André M.
Rating: 5 out of 5
following a purchase from 18/02/2025
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
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Eric C.
Rating: 1 out of 5
following a purchase from 19/04/2025
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
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Response from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
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Raymond P.
Rating: 4 out of 5
following a purchase from 12/04/2025
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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Alain T.
Rating: 5 out of 5
following a purchase from 02/05/2025
Product conforms to my order. Delivery without problems. Perfect.
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Olivier D.
Rating: 3 out of 5
following a purchase from 11/04/2025
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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Delphine L.
Rating: 1 out of 5
following a purchase from 17/04/2025
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
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Response from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
K
Kevin G.
Rating: 5 out of 5
following a purchase from 08/05/2025
efficient & fast
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Christophe T.
Rating: 5 out of 5
following a purchase from 06/05/2025
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
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Javier M.
Rating: 4 out of 5
following a purchase from 11/04/2025
Good offer, a bit slow in shipping.
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Jose Luis G.
Rating: 5 out of 5
following a purchase from 06/04/2025
Compliance, security, and transparency.
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Dom D.
Rating: 3 out of 5
following a purchase from 08/04/2025
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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Sarah L.
Rating: 5 out of 5
following a purchase from 29/04/2025
super
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Jean-Francois P.
Rating: 5 out of 5
following a purchase from 05/05/2025
perfect
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