English 
J
Rating: 3 out of 5
Big delivery problems with chronopost
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 3, 4 and 5 stars
Reset filtersJ
Rating: 1 out of 5
1 month to receive my order and moreover I received 8 pots of paint on the 9 ordered I really do not recommend very bad experience
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Response from 1001hobbies
Hello,
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
A
Rating: 4 out of 5
I had to wait on my order because it was not complete. Yet on the website it was described as available. In general I am satisfied with 1001 hobbies and will continue to shop with you. We just need to update the stock.
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C
Rating: 5 out of 5
Items arrived complete and exactly what I was looking for.
J
Rating: 4 out of 5
All good
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V
Rating: 5 out of 5
Tout très bien, comme d' habitude
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C
Rating: 5 out of 5
PERFECT
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P
Rating: 5 out of 5
fast, well-packaged, corresponds to my order - my only regret, which does not affect the satisfaction of my order, is that I don't have a tamiya colour chart with which to place my orders.
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E
Rating: 5 out of 5
all right
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P
Rating: 5 out of 5
communication was excellent and the products arrived in good order
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G
Rating: 1 out of 5
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
N
Rating: 5 out of 5
EXCELLENT!!!
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T
Rating: 5 out of 5
Very satisfied
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M
Rating: 4 out of 5
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
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E
Rating: 5 out of 5
i'm not happy i bought amazes modern you're not serious i won't buy from you again i don't say thank you
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J
Rating: 5 out of 5
perfect, thank you.
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R
Rating: 5 out of 5
The item arrived in excellent condition. Great communication on status of shipment.
F
Rating: 5 out of 5
Super very happy
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B
Rating: 1 out of 5
Abnormally long lead times of several weeks Unplayable soap Missing products
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Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
E
Rating: 5 out of 5
Quality products. Wide choice and very good availability of products. Fast and accurate delivery.
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J
Rating: 4 out of 5
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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B
Rating: 1 out of 5
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
P
Rating: 1 out of 5
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
S
Rating: 5 out of 5
Took a little long, but otherwise fine.
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P
Rating: 5 out of 5
Perfect, I'll be back soon, as I'm very satisfied with this merchant site.
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M
Rating: 5 out of 5
Ok
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H
Rating: 5 out of 5
Neatly delivered on time.
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H
Rating: 5 out of 5
Everything went according to plan.
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Response from 1001hobbies
Hello Henri,
Thank you very much for your positive review and your 5/5 rating! We're delighted to hear that your experience on our "1001hobbies" website lived up to your expectations. Please don't hesitate to come back to us if you need anything.
Best regards,
The 1001hobbies team
Thank you very much for your positive review and your 5/5 rating! We're delighted to hear that your experience on our "1001hobbies" website lived up to your expectations. Please don't hesitate to come back to us if you need anything.
Best regards,
The 1001hobbies team
L
Rating: 1 out of 5
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
D
Rating: 5 out of 5
Very good product difficult to find elsewhere. Beware of prices!!!
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Response from 1001hobbies
Hello,
Thank you very much for your comment! We are pleased that you are satisfied with the BMW R 18 Classic (Pre-colored Edition). We understand that pricing can be a factor, and we always strive to offer quality products at competitive prices. We also aim to offer a unique shopping experience, with products that are hard to find elsewhere.
We hope to see you soon on our site to discover other interesting products!
Best regards,
The 1001Hobbies team
Thank you very much for your comment! We are pleased that you are satisfied with the BMW R 18 Classic (Pre-colored Edition). We understand that pricing can be a factor, and we always strive to offer quality products at competitive prices. We also aim to offer a unique shopping experience, with products that are hard to find elsewhere.
We hope to see you soon on our site to discover other interesting products!
Best regards,
The 1001Hobbies team
S
Rating: 5 out of 5
As advertised, fast, I'm very happy with this purchase
F
Rating: 5 out of 5
Nothing to say order done, fast delivery everything fine.
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Response from 1001hobbies
Hello Fabrice,
Thank you very much for your positive feedback! We are delighted to hear that your order went well and that you appreciated the speed of our delivery. Your satisfaction is our priority. See you soon on 1001hobbies!
Best regards,
The 1001hobbies team
Thank you very much for your positive feedback! We are delighted to hear that your order went well and that you appreciated the speed of our delivery. Your satisfaction is our priority. See you soon on 1001hobbies!
Best regards,
The 1001hobbies team
D
Rating: 5 out of 5
Correct prices and ditto service !
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P
Rating: 5 out of 5
Quite fast in delivery. I understand the distance from the warehouse.
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V
Rating: 4 out of 5
The first order arrived safely
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P
Rating: 5 out of 5
From a first analysis of the products it seems to me that I have made a good purchase. excellent instructions, also in Italian and interesting historical notes of the vehicles covered. good. thank you and see you soon.
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V
Rating: 4 out of 5
Good
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M
Rating: 5 out of 5
Product perfect in every part seller serious r precise
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M
Rating: 5 out of 5
Successfully received
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A
Rating: 5 out of 5
I placed two orders, one that I received quickly and the other that will arrive later, which is normal. Yes, I'm satisfied for now, but I'll have a more detailed answer when I receive the second order, which is important to me. I recommend this site. Alain .
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Response from 1001hobbies
Hello Alain,
Thank you very much for your review and your 5/5 rating! We are delighted to hear that you were satisfied with your first order, and we hope that you will be equally satisfied with your second. We appreciate your recommendation and will be happy to answer any questions you may have.
Yours faithfully
The 1001hobbies team
Thank you very much for your review and your 5/5 rating! We are delighted to hear that you were satisfied with your first order, and we hope that you will be equally satisfied with your second. We appreciate your recommendation and will be happy to answer any questions you may have.
Yours faithfully
The 1001hobbies team