Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
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Response from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
M
Morgane L.
Rating: 5 out of 5
following a purchase from 06/02/2025
Product conforms to description, prompt and careful shipment. Website clear and easy to use. Good contact with the company. Would recommend!
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Response from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that your experience has lived up to your expectations, both in terms of the product and our service. See you soon for your next order!
K
Konrad R.
Rating: 5 out of 5
following a purchase from 13/01/2025
Dear Sir or Madam, The price-performance ratio and the goods I ordered were flawless. I can only recommend 1001 HOBBIES for the very good quality. You have to allow a little time from ordering to delivery. However, this was not a decisive factor for me, because other factors play a role here that 1001 HOBBIES does not necessarily have in its hands. And so the 5 stars are well deserved. Thank you!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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JUANJO F.
Rating: 5 out of 5
following a purchase from 09/02/2025
Very good service
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you enjoyed the service, we hope to see you soon for another purchase!
J
James W.
Rating: 5 out of 5
following a purchase from 13/01/2025
1001 Hobbies remains the only one-stop shop I have found for Humbrol matt enamels. The inventory is complete and the service is reliable. That has not been true for any on-line sites (or shops) I have found in the USA. Mil fois merci.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Giuseppe D.
Rating: 5 out of 5
following a purchase from 15/01/2025
Excellent online store for modeling materials and products. Well packaged packages
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
Y
Yannick D.
Rating: 5 out of 5
following a purchase from 10/02/2025
Helpful customer service :) Everything is fine.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Luisa M.
Rating: 5 out of 5
following a purchase from 09/02/2025
I did not know the page but I was looking for a special figure you had it I arrived in perfect condition I am very happy I will buy again for sure, thank you very much.
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Response from 1001hobbies
Thank you very much for your comment! We are glad to hear that you found the figure you were looking for and that it arrived in perfect condition. We'll be happy to have you shop with us again, see you soon and thanks again!
M
Manuel S.
Rating: 3 out of 5
following a purchase from 28/01/2025
I received the order 24 days after payment.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
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Nathan G.
Rating: 5 out of 5
following a purchase from 09/02/2025
Rare item available
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Response from 1001hobbies
Thank you for your feedback! We are delighted to be able to offer you rare items. Don't hesitate to come back for more!
R
Rémi R.
Rating: 5 out of 5
following a purchase from 06/02/2025
Hello, very good, impeccable service, careful and attentive. I recommend it!
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Response from 1001hobbies
Thank you for your message! We're delighted that our service has fully satisfied you. We look forward to seeing you again for a future order!
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Victor M.
Rating: 5 out of 5
following a purchase from 07/02/2025
Everything perfect shipment ahead of schedule and well packaged
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that everything went perfectly, with early shipping and good packaging. we hope to see you soon for your next purchase!
B
Baldomero S.
Rating: 5 out of 5
following a purchase from 17/02/2025
It was the first purchase and the truth is that the experience has been very satisfactory, the product arrived in perfect condition and very well packaged ... I would buy there again.
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Response from 1001hobbies
Thank you so much for your excellent feedback! We are very happy to hear that your first experience was so satisfactory. We always make sure that the products arrive in perfect condition, and it's great to know that we've achieved that - we hope to see you again soon for your next purchase!
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Pascal D.
Rating: 3 out of 5
following a purchase from 26/01/2025
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
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Response from 1001hobbies
Thanks for your feedback, Pascal! We're delighted that the products correspond to your order. We understand that the delivery time may have been surprising, and we thank you for your patience and understanding. We're constantly working to improve our services to offer even shorter delivery times. We hope to see you soon!
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Francisco D.
Rating: 5 out of 5
following a purchase from 12/02/2025
Although I have not reviewed it all , so far it looks very good ... what I was looking for I found it here ... I have bought again for the ease they give me both in payment process and shipping ... very good quality product and in perfect condition !
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Response from 1001hobbies
Thank you so much for your very detailed comment! We are very happy to hear that you found what you were looking for and that the purchase, payment and shipping process was easy and satisfactory. We are committed to providing quality products and are delighted that everything arrived in perfect condition, we hope to see you again soon!
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Pilar O.
Rating: 5 out of 5
following a purchase from 03/02/2025
Everything was perfect.
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Response from 1001hobbies
Thank you for your comment! We are glad to hear that everything was perfect, see you next time!
M
Marcus H.
Rating: 5 out of 5
following a purchase from 14/01/2025
Item as described. Fast and reliable delivery.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
Y
Yannick D.
Rating: 5 out of 5
following a purchase from 11/02/2025
Everything is fine :)
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Lorenzo P.
Rating: 5 out of 5
following a purchase from 12/02/2025
I am fully satisfied,reliable seller,fast shipping and timely communication
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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SERGE B.
Rating: 5 out of 5
following a purchase from 11/02/2025
Lots of choices and fast shipping. Would recommend.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted that our wide selection and fast shipping met your expectations. See you soon for new orders!
F
FRANCINE L.
Rating: 5 out of 5
following a purchase from 17/02/2025
fine
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Response from 1001hobbies
Thank you very much! See you soon for a new order!
A
Antoine B.
Rating: 5 out of 5
following a purchase from 24/01/2025
Great price. Order executed perfectly. Postage a little high.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you were happy with the price and the way your order was handled. We take note of your comments about shipping costs and will always strive to improve our services. See you soon!
C
Christian L.
Rating: 5 out of 5
following a purchase from 11/02/2025
Perfect in every way, nothing to complain about, I recommend 100%.
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Response from 1001hobbies
Thank you so much for your wonderful feedback! We're delighted that everything went so well for you. See you soon for another order, and thank you for your recommendation!
J
Julia S.
Rating: 3 out of 5
following a purchase from 08/01/2025
The delivery took a very long time, there was no shipping confirmation. Shipping was from France and not from Germany as suggested. There was no customer service regarding delivery, but the response via PayPal was quick and friendly and the product arrived.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
J
J. V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Good. Shipping in own customized packaging.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
D
Didier F.
Rating: 5 out of 5
following a purchase from 13/02/2025
Impeccable customer service. Very attentive to technical requests and advice. Rigorous follow-up. Very fast delivery when in stock. Very well packaged. Absolutely nothing to complain about. I'd recommend them!
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Response from 1001hobbies
Thank you very much for your detailed and positive feedback! We are delighted that our customer service, follow-up and packaging quality met your expectations. Your recommendation is the best reward for our team. See you soon for a new order!
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Francine G.
Rating: 3 out of 5
following a purchase from 02/02/2025
17 days to receive a package a bit long ....dommage
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Melisa S.
Rating: 5 out of 5
following a purchase from 07/01/2025
The shipping date that was marked on the order was much higher.
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Response from 1001hobbies
Thank you for your comment. We are sorry to hear that the shipping date you indicated was not as expected. Sometimes times can vary, but we are working to improve in this regard. We appreciate your patience and understanding, and look forward to providing you with a better experience for future purchases!
D
David N.
Rating: 5 out of 5
following a purchase from 13/02/2025
Website was easy to use and clear, I was able to find what I was looking for with no problem. Communication about delivery was also very clear. Delivery was quick and item arrived in perfect condition.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
J
Jean Luc G.
Rating: 5 out of 5
following a purchase from 17/02/2025
Good experience, product availability, fast delivery
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciated the availability of the products and the speed of delivery. See you soon for new orders!
D
DAVID B.
Rating: 5 out of 5
following a purchase from 13/02/2025
Fast delivery, correct packaging, product ok
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the delivery, packaging and product met your expectations. See you soon for a new order!
S
Sandro C.
Rating: 5 out of 5
following a purchase from 29/01/2025
They have a bon catalog where you can find good bargains. The shipping is fast and the packaging sufficiently accurate.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
S
Simone B.
Rating: 5 out of 5
following a purchase from 11/02/2025
Efficient service, nothing to report!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Juan B.
Rating: 5 out of 5
following a purchase from 19/01/2025
Very good service, both the treatment with the customer and the dates that you indicate are very accurate, and the products that I have bought so far have not let me down. I recommend buying through Hobbies rather than other sites with similar products.
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Response from 1001hobbies
Thank you so much for your amazing review! We are glad to hear that you were satisfied with the customer service, the delivery dates and the quality of the products. We really appreciate your recommendation, it's an honor for us! We look forward to continuing to provide you with excellent service, see you next time!
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TURGUT B.
Rating: 4 out of 5
following a purchase from 28/01/2025
deilvery little longer
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
M
Manuel N.
Rating: 3 out of 5
following a purchase from 04/02/2025
They take too long to deliver the order.
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Response from 1001hobbies
Thank you for your comment. We are sorry to hear that the delivery time was not as expected. We are working to improve our turnaround times and provide a faster experience in the future. We appreciate your patience and understanding - we look forward to serving you better next time!
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Pietro D.
Rating: 5 out of 5
following a purchase from 19/01/2025
I mistakenly ordered a duplicate item, and support quickly resolved it.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Juan Alberto M.
Rating: 5 out of 5
following a purchase from 29/01/2025
Perfect
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Response from 1001hobbies
Thank you! We are glad that everything was perfect.
D
Denis D.
Rating: 5 out of 5
following a purchase from 06/02/2025
I was worried at first as I read a lot of negative reviews online about this online store, but my order arrived nice and clean, quite quickly and neatly. I believe that 1001hobbie has taken the many criticisms to heart and is now a decent store. This is to be commended.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Jonathan M.
Rating: 5 out of 5
following a purchase from 01/02/2025
Great service
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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