Customer reviews of 1001hobbies

Service was great, shipping was fast, would have given 5 stars but the package was wrapped only in bubble wrap and was very damaged when it arrived. Luckily the model in side wasn't.

Box not suitable for the size of the product, you folded the top of the box.

The order took far too long to reach me.

The stock was not up to date at the time of purchase, and I was not contacted to find out. In the end, the order was cancelled after an exchange of a dozen e-mails. The refund only came a month later.

My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.

I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.

3 months waiting for the parcel ... And the article page guaranteed delivery within 3 days ...

Product met my expectations. All good so far. Unfortunately, the delivery time was a bit long.

Quality model with plenty of choice

early delivery pleasant site

a damaged product arrived, and after I reported it, it's been over 2 weeks and I still haven't heard anything

Nothing to say thank you

Received quickly. Model was not shipped in a separate box, but wrapped and taped, so the box was slightly damaged.

The site is simple, clean and gives confidence in the purchase. However, the item I received (a model) was already open when I received the package... In terms of after-sales service, it's been 3 weeks of email exchanges... to find out what the problem is, send a photo... then I'm offered a replacement, but once again I have to send a photo + item number + after-sales service form to fill in with my name and the reason, and finally I'm offered a credit note or a refund, but not the new item, so I'm still exchanging emails and I almost feel like giving up and ordering from another site... (The accessories I ordered were all of the expected quality and packaged... unopened, hooray...)

Ordering is great. Your selection is awesome. Your package tracking is terrible! Once you hand it off to the US postal service you can’t get any tracking information. That is Disturbing!

correct order and OK delivery wide choice of models

Are satisfied

Perfect shipment, but the product box was damaged and opened.

Order never arrived. After more than 2 months of waiting, I requested a refund. I have been waiting for this for over 2 months now

when i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE

Delivery time far exceeded.

There's worse and there's better out there, and in this case it's in the best.

.TOO MUCH TIME IN DELIVERY. OTHERWISE ALL GOOD

Easy-to-execute order. Delivery secure and on time. No complaints.

I'm disappointed that there are no more pilots. It's a pity that the brake is not in 2 parts, because at this 1/72 scale you can't integrate LEDs to make the model more realistic. Otherwise very nice finish.

Took an awfully long time for the article to arrive

Mayhap a little on the longer side in terms of Delivery time, But everything is as I ordered. Would order again

Excellent products; major delay in delivery (no doubt due to one-off reasons).

Very fast delivery

Having made 2 purchases for 2 orders on the same day and within minutes of each other I asked if it was possible to pay only a shipping cost. Negative response. I had already made other purchases but do not think I will make any more.

avoid , partial refund never received , primary customer relationship ...........

GOOD, FAST, BUT THE PACKAGING IS FAR TOO SLIM, THE BOX IS DEFORMED!

Excellent service

Excellent service apart from the wait

it will depend on the answer of 1001 hobbies!

Cheap and good. Great to order something here

All went well;

The sheets should be assembled in an envelope.

As a newbie I didn't know that the models have to be painted afterwards. It could be explained before the purchase in case you want to buy everything at once. It arrived late because of the carrier strike xd But apart from this the customer service is very good, the attention, solutions to problems ....
It is not the first time I buy in it and will not be the last.

good variety of products and acceptable speed in shipping time