Customer reviews of 1001hobbies

Servo extension cable missing on triplane

Perfect order Costs that affect the price

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

SITE NAVIGATION IS GOOD THOUGH NOT SUPER EASY. DEFINITELY A GREAT SELECTION OF PRODUCTS ALTHOUGH MANY ARE NOT AVAILABLE AND YOU CAN'T TELL WHEN THEY WILL ARRIVE. I SPEAK FOR THE ITEMS OF MY INTEREST OF COURSE. MILITARY MODELS 1/35-1/32. A LITTLE BIT LONG TIME FOR DELIVERY.

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

I did not receive the item--how could I express myself with a 5-star opinion?

A strange problem with the reception of the distribution company.

good but the colissimo suffered during transport; fortunately no damage to the interior.

In order SACCNS571, among other things that arrived safely, I ordered a fiberglass pencil but they sent me something else. I sent a complaint e-mail yesterday, February 21st, attaching pictures.

Careful shipping, preparation time a little long but good follow-up.

A bit of a delay in delivery, but everything is back in order. I think it's a good idea to inform the customer of this.

everything went well - no problems

cons: Store with poorly organized categories, plus it is difficult to find what you are looking for, for dessert, the web search engine is poor Pros: Wide variety of products and low prices for shipments

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.

Extremely complicated communication Very clumsy and poorly organized salesperson.

Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.

Order received on time

Perfect timing.good prices

An item was missing from the parcel.

AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.

I'm very satisfied with all the services. But as with every update of the site, the search for products becomes complicated because the SQL queries are not correct. For example, the list of manufacturers goes from A to A instead of A to Z.

Some results are good...!! But, I'm still waiting for the remainder: BDFX90FBX from November 2001, concerning mostly paints.... YES!!! let's talk about Humbrol acrylic paints !!!! They must have been in stock for several years because they are unusable because dried out, even with lots and lots of thinner it's impossible to get a correct texture!!! I'd like to know if the remainder (Ref.: AMMO-0220, zinc chromate green, HGW548010, decal Albatros D.III and AD6001 Gris primaire n°1) will ever reach me... If not I'd like a credit note or a refund for the amount of the missing items. I hope to have a reply soon, Best regards ATOUZET

Fast delivery and well-packaged package, a good discovery. I just regret that the 1001hobbies cutting pliers " are not suitable for removing plastic parts, they crush rather than cut and leave dirty stress marks on the plastic...a manufacturing defect with my pliers perhaps.

almost a month to get the goods, unacceptable

Mixed opinion

Cheap models but had to pay import duty so won’t be buying again

Long delivery times

The products purchased are great, but I had to wait 18 days for my order to be shipped, plus then the actual delivery time. But these things can happen, the only downside was that for 12 days I received no news or update regarding the delay and had to send a reminder email myself to get updates. I still think it was just an isolated incident, but I think reviews should still be honest.

The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.

I just began doing business with 1001. Sofar, everything has been positive. Happy I found this for future orders!

delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!

I live in America and bought an item from 1001hobbies. I’d never heard of the site before so I was sort of apprehensive about ordering, but I bit the bullet and went ahead with my order anyway since I couldn’t find the item I was ordering anywhere else.
In the end, I did end up getting my order about 2 weeks later through the economy shipping option. My item came from France, so the long shipping times are understandable, though tracking stopped updating once it left France, which would have been nice.
I never received any shipping updates after that, including when my package was delivered; it just kind of showed up one day without a notification of delivery of any kind. Still, my order arrived within the specified timeframe and the undamaged.
In short, if you’re a US buyer who’s unsure about whether or not to buy from 1001hobbies, I’d say go for it if you’re willing to put up with the sparse shipping updates and the 2+ week shipping times.

The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!

Good experience although the shipping was very slow and the packaging unsuitable. The box (too large for the contents) arrived completely open, stuffed into a bag by the shipper. Fortunately, the contents were not damaged or lost. A regular padded envelope would have been a better packing system.
Other than this inconvenience, nothing to complain about.

Fast delivery! Ordered Sunday, delivered Thursday!

Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.

My order has not been completed yet, I am missing one item.

Satisfied with the site and service but unfortunately I can't get the store on the phone.

Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!