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A
Rating: 4 out of 5
super fast i recommend it
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Delivery time (15 days) Too long.
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A
Rating: 4 out of 5
At first I had a computer problem, but when it was resolved, I was pleased with both the speed and the quality. Thank you very much!
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A
Rating: 4 out of 5
Simple and intuitive navigation on the site Small bug on the payment entry, but quickly rectified, without consequence (errors are always possible the important thing is to catch them and that's what was done) Delivery on time and well packaged package
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B
Rating: 1 out of 5
Received my order, correct container, but incorrect contents (Bristol Britannia model in the box of a Constellation C121). No response to my contact requests, not even an acknowledgement of receipt.
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L
Rating: 1 out of 5
They totally ignored my message to them on their contact page, will not use them again,
A
Rating: 1 out of 5
Very long delivery for a fast delivery more than 2 weeks to be delivered
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A
Rating: 3 out of 5
fast delivery, but the package was badly packed, the box was twice as big as the items ordered, and they just wandered around inside without any padding or foam, bubble wrap, cardboard, etc. I expected better from this store. When it comes to models, you have to be careful.
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A
Rating: 1 out of 5
Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.
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A
Rating: 4 out of 5
Shipping time was a little long, but the product met expectations.
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G
Rating: 1 out of 5
I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended
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A
Rating: 4 out of 5
Easy-to-use site, easy product search, would like more details on perceived quality of items. Multiple delivery options, efficient service.
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C
Rating: 4 out of 5
Too many delays,
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A
Rating: 3 out of 5
Preparation and delivery took too long
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A
Rating: 4 out of 5
For this order I had some problems because the model which I ordered was not in stock however the ors of the order nothing was indicated in this direction I received my order one month after having joined a person to the telephone which answered me very well on the other hand navigation on the site is not simple when I type a word in the space envisaged the first 3 characters return but not the whole word I thank particularly the person whom I had on the telephone which was really reassuring professional.
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A
Rating: 4 out of 5
Very good product and always on time, to be recommended for modellers.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Clear site overall!
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G
Rating: 1 out of 5
I never received anything there is no response to the mail. Very bad
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A
Rating: 1 out of 5
Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!
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C
Rating: 1 out of 5
I have not received it since January 19, 3022
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V
Rating: 1 out of 5
I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
I have written to you numerous times to dehydrate the order, but you have not read and responded to my emails. The phone number does not work and neither does the text messages.
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A
Rating: 1 out of 5
I ordered on December 22, 2021 and to date I have received nothing. Today is February 2, 2022. If you can't deliver, I'd like my money back as soon as possible.
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A
Rating: 4 out of 5
Hello. I'm happy with my purchases on your site, except for one of the mats I ordered in A5, which is larger than the usual A4 model. But I only received the A4 model? Otherwise I'm very happy with your well-designed site. Everything is clear. Thank you for being able to give our opinion. It's nice to be heard, because sometimes that's what's missing. Other people will be able to read this. Sincerely yours. Have a nice day and evening. Pierrelebelgeapau.
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A
Rating: 4 out of 5
on-time delivery
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A
Rating: 1 out of 5
I will not buy again, merchandise arrives from france with biblical time 13 gg for goods in stock.another order missing a color to be found who knows when and if it will arrive.they refuse to take charge of the right of withdrawal moreover for just cause, they do not respond to emails they lie about the goods in stock, with me they lost a lot of money they are bad.
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A
Rating: 1 out of 5
Item unavailable after 2 months and future availability unknown. As a result, I was offered a voucher and not a refund. Totally unacceptable.
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A
Rating: 1 out of 5
Order placed on 5/01/2022, still not shipped even though all products were available in stock with immediate shipment.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
The site is very comprehensive and well stocked. Delivery was tracked well, although unfortunately the courier is not one of the best at communication. Overall, I was really satisfied
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A
Rating: 4 out of 5
impeccable! if possible, indicate the paints required with their numbers, so that you can place a global order without waiting for receipt of the mock-up and avoid having to go through your very comprehensive catalog, color by color, to find the recommended paint. see you soon
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A
Rating: 3 out of 5
Too long to ship.
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A
Rating: 3 out of 5
It's a pity that when I placed my order, no message appeared to inform me that the requested quantity was not available. The result was 4 days lost to finalize my order, a new payment, reimbursement of the first order and a problem collecting the parcel... This does not call into question the quality of 1001 hobbies' service in general, which is very satisfactory.
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G
Rating: 4 out of 5
Arrived well no problem
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A
Rating: 3 out of 5
I regret that products said to be in stock at the time of my order are in fact out of stock, which has compromised my order which took far too long to reach me.
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A
Rating: 1 out of 5
Order not received in full, still waiting for balance to be paid
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V
Rating: 1 out of 5
I ordered on 3.9 and nothing has arrived so far and my email has not been answered for 1 month 1001hobbies has cheated me of 65 euros 1001hobbies is a French site and not a German one I can no longer get my money because I have transferred it I have been very stupid, you are just not and definitely do not order anything here
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A
Rating: 3 out of 5
Parcel arrived but with a very/too long delay and unfortunately incomplete...I was however reimbursed for the missing product, fortunately I had made a PayPal payment as it was impossible for me to simply contact them. A very mixed experience for me.
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V
Rating: 4 out of 5
good service no problems. thank you ..
A
Rating: 4 out of 5
Good, no problems to report.
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