Customer reviews of 1001hobbies

I did not get my order nor did I get a refund

anti-tank gun model, poor quality and not what I thought, as well as infantry soldiers

Good Experience, I think there are missing items in the catalog.

PD I MAKED AN ORDER A MONTH AGO AND I STILL HAVE NOT RECEIVED IT, PLUS ASK FOR AN EXPLANATION, WRITE TO THE CONTACT, AND STILL HAVE NOT REPLYED TRUFFLE? BO I WILL FIND OUT

3 months after my order, I'm still waiting for my parcel with no reply or explanation !!!!

Fast and accurate shipping

Very good site with a wide choice of layouts. In terms of navigation, I preferred the old version (updated in January), especially for the search filters. As for delivery, nothing to complain about, dispatched and delivered quickly.

Not enough choice on motorcycles

Nice to be able to order models that were not available in NL. Too bad that at those prices (1001 hobbies is not cheap) no glue and paint is included. Would have been nice with such a large order. Delivery of the order is fine as well as the way of offering.

give us the option of saving the basket before ordering, as we lose the basket when we leave the site without placing an order

nice stuff they have on sale just too bad not all items have the appropriate scale/ratio listed.

Stock item ready for immediate shipment took 1.5 weeks. Packaging of the model was torn and taped. From the manufacturer it comes normally shrink-wrapped.

Order placed. Delivery within 3 days. All good.

Hello, 1 article blocked the order (more than 1 month) because not available. Their e-mail doesn't work. On the other hand, very good customer service on the phone, the problem was solved in 5 minutes. Serious site, compliant order.

Too expensive

Long delivery times before information. Stop promising a supply available in 2 days.

received a little late... but otherwise compliant

Six days from the order to send the order, total 18 days to receive. two items one of them wrong and the solution they give is that the customer send the wrong item and then they will send the correct one, this is how they treat customers. Never again with them.

Slow delivery

I'm still waiting for my order, originally it was for Christmas when I ordered, there was one copy left when I validated my order everything was good and a few days later I'm told that there is a stock shortage ?????? I'm offered a credit note, but as it is certain that I will never recommend this site I refuse it.

The wait was long, longer than declared when ordering, but the order did arrive.

delay too long despite product marked in stock on the site

I placed an order on 12/5 for a Christmas gift. Having received no status updates, I called the following week and left a voice mail. Having still received no response, I emailed on 12/22 and finally heard on 12/23 that my order was awaiting delivery, but instead I was going to be reimbursed (no other option was offered). I was in fact reimbursed on 1/16, but that was obviously of no use to me in purchasing the Christmas gift and I wound up having to find another hobby shop.

They sent me an incomplete product, manufacturer's problem not 1001 Hobbies, and they exchanged the product without problems. As a negative, the communication was a bit slow, understandable for the period in which the order occurred.

Product purchased OK. Shipping to be reverified, purchase made near Christmas.....

order placed on 04/11/21 with three items in stock after a week an email informs me that the product is in reorder so not in stock as indicated after a month without news I ask by mail where my order is answer product will not be restocked I am offered either a refund or a credit or take another product with a small discount which I do by looking that it is in stock product with a small discount, which I did, checking that it was in stock, I was told by e-mail that the order would be dispatched on December 23 at the beginning of January and with no news, I sent another e-mail to find out the answer: we're waiting for the supplier to deliver the product, so it wasn't in stock, and I was told that the order would be dispatched on January 17, on january 12 an e-mail from collisimo informs me that my parcel will be delivered on january 14 but not an e-mail from 1001 hobbies so two months to obtain an order no information for the customer and the products are not in stock as indicated and much more expensive than the competitors this is not serious as an indication it was my first order on this site but also the last Patrick

As I never received the order and they couldn't give me any tracking information, I'm stuck with the loss because I can't make an inquiry without this information. Very poor service!

Nice because I found what I was looking for quickly, a suitable delivery cost, on the other hand the price of the models is much more expensive than on other equally serious sites in France, even on sale...

Order "blocked" because of a product that was waiting for a supplier. Call to after-sales service who unblocked the order immediately. After-sales service available, easy to contact, and attentive.

Somewhat long delivery time for items supposedly in stock.

The product arrived well packaged and in a reasonable amount of time. Some parts of the kit came detached from their grill, but I understand that is a manufacturer's issue.

I still haven't received my order.

Say items in stock but aren't. No reply that it's out of stock after waiting a month. Canceled my order and there saying 14 days for refund. Would not recommend

I placed an order in November for Christmas and I am still waiting for January 25, 2022.

now 4 weeks still ger. Order because 1 of the items was not available and probably never again they are waiting until next year or so after several times expressed via email that I want to cancel the order no response really a shitty company

They let me order a product that was out of stock then only offered store credit. Had to demand a refund.

1 month to receive my order

Everything was great and delivered as promised. Only the shipping time took a relatively long two weeks. Otherwise I will be happy to order again in the future.

Still nothing received and did pay..... Looks a bit like fraud.....

It took an awful long time to arrive, your carrier or the agreement you have with them seems bad to me, I bought another product through ALIEXPRESS and it arrived from France in three days.