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A
Rating: 1 out of 5
Ordered on December 1 for a Christmas present and delivered yesterday, January 19! All said and done, I won't be going through this site again.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Rather long preparation time and difficult to find the tracking number on the website. The information sent by e-mail is incomplete. Otherwise order delivered on time and well packaged.
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A
Rating: 1 out of 5
Lame. Put products online that they don't have in stock. Avoid at all costs.
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A
Rating: 1 out of 5
Order placed on 10.01 only on available items. One week later no news. After a phone call, the saleswoman told me that there had been some computer problems ... On the other hand, I didn't notice any problems debiting my bank account the day after I placed the order! And to this day I still haven't received anything. A real ad for Amazon this site ...
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V
Rating: 1 out of 5
Ordered on 09.12.21 for Christmas (delivery time promised 3-4 working days) until now 20.01.22 still nothing..... came email that the delivery is delayed because of an article (same scenario as with the other customers)..... Of course canceled after a few emails after New Year's Eve.... Now I'm still waiting for my money... 14 days refund already expired, still nothing.... Simply outrageous
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C
Rating: 4 out of 5
Satisfied
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G
Rating: 1 out of 5
my September order still hasn't arrived, meanwhile it's still a week before February....
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V
Rating: 1 out of 5
I have not received any goods. My money has still not been refunded. After almost 2 months. Never again.
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G
Rating: 3 out of 5
After many mails and much too late my order finally, received.Am actually used to different .
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V
Rating: 1 out of 5
Goods never arrived No reply to emails
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G
Rating: 1 out of 5
I am still waiting for my stuff after 3 weeks. They barely respond to inquiries. Delivery time was 3-5 working days. Now the order has disappeared and they blame PostNL. They will call back today. I am curious. But this is not progressing.
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C
Rating: 1 out of 5
I made a purchase in November. After 15 days I didn't know anything about it, so I looked at Correos. The package had not been sent, although they told me it had. They are liars and scammers. After commenting on social networks, some people contacted me to file a group complaint, they all got scammed. Do not buy here, or you will regret it....
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A
Rating: 1 out of 5
I still haven't received anything or even a notice
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V
Rating: 1 out of 5
Pieces not included
V
Rating: 1 out of 5
THE PARCEL HAS STILL NOT BEEN DELIVERED!!!! I HAVE BEEN WAITING FOR OVER A MONTH!!! I CAN'T TRACK THE SHIPMENT EITHER BECAUSE IT WRONGLY SAYS THAT IT HAS ALREADY BEEN DELIVERED!!! I'LL BE IN TOUCH SOON AND EITHER WANT MY DELIVERY AT LAST OR MY MONEY BACK!!!
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V
Rating: 1 out of 5
I'm only giving this rating because you asked me to by email. I honestly can't understand why, you should rethink your automated processes. I find your methods questionable. You can only order things if you become a member. You list items as in stock that you don't have and only offer a voucher as a replacement. I insisted on a full refund by email and of course I got it because I have every right to get my money back and you know that. Unfortunately, I failed to officially cancel my membership. You are free to officially remove me from your mailing list, you have my permission.
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G
Rating: 1 out of 5
Delivery took way too long.
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A
Rating: 4 out of 5
-,,.
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C
Rating: 3 out of 5
Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^
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V
Rating: 1 out of 5
Ordered x2 Graf Zeppelin and X5 Kilo models, received a box with a dispatch note saying all above enclosed, but actually only x1 Graf Zeppelin and x3 Kilo enclosed. Repeatedly contacted and made this known to 1001hobbies, but days later and still no answer from them to acknowledge let alone deal with problem.
V
Rating: 1 out of 5
I placed an order you took my money then told me the the product was not available and had no refun I feel that I have been cheated and I will never buy from you or recommend you to anyone and I will make my fellings know on social media. What a bad company
A
Rating: 4 out of 5
A faster response time would be desirable
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G
Rating: 4 out of 5
The delivery was very good
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V
Rating: 4 out of 5
The only issue I have with this company is the web site’s search engine is difficult to use and refine to what I’m looking for.
Example: when I want to see all details and accessories for a 1/32 scale P47, that is all I want to see, not all 1/32 scale details and accessories.
Example: when I want to see all details and accessories for a 1/32 scale P47, that is all I want to see, not all 1/32 scale details and accessories.
C
Rating: 3 out of 5
What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.
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G
Rating: 4 out of 5
Everything was well organized, only drawback is that all communication was in French, a drawback for me
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V
Rating: 4 out of 5
order service good model purchased very bad not user friendly to build directions very bad had to trash the J 3 Cub model
C
Rating: 1 out of 5
I am not going to give them any star for the bad management since November 27 I am waiting for my order and nothing, now let's wait how long it takes to return the money, the truth is a shame because we had planned to order several times this year.
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C
Rating: 1 out of 5
The order did not arrive. They wouldn't pick up the phone. I managed to get in touch and cancel the order. I am still waiting for the money back and the deadline has passed.
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G
Rating: 4 out of 5
No
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V
Rating: 4 out of 5
Good service on this occasion..
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
A few errors concerning delivery, the proposal of relay points on the site or the parcel is not accepted, moreover in the first parcel there were not all the items ordered, however the people we call in the event of problems are very attentive and are not dishonest.
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A
Rating: 1 out of 5
Delivery too late because after the holidays, contrary to the initial indications on the site. Once delivered, incorrect barcode, so impossible for the shopkeeper to find the parcel. He had to check his stock parcel by parcel, an unimaginable waiting time for me and a major inconvenience for the shopkeeper. Very disappointed with this delivery and therefore with your site. I will no longer recommend it.
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A
Rating: 4 out of 5
Very long waiting time for the product! However, it's still very good quality and I might order from them again in the future.
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V
Rating: 1 out of 5
I never recieved my order
A
Rating: 1 out of 5
Following an order placed on 28/12/2021, the package was delivered without the model. I sent several messages to inform them of the problem, which remains unanswered to this day. In addition, it is impossible to contact them by telephone, as the line is always busy.
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A
Rating: 4 out of 5
Well satisfied
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V
Rating: 1 out of 5
Obviously the right hand doesn't know what the left hand is doing. ordered and paid for goods, weeks later a request for payment. I would have spoken to the store personally if the telephone numbers had been the right ones. I paid everything with PayPal...lucky me, never again!!!
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A
Rating: 4 out of 5
Very good on all levels.
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