Customer reviews of 1001hobbies

I have still not received the delivery and have not received any information about the delivery.

poor

I have been waiting for my order for over a Monday and have not yet received any feedback

Pure chaos, zero customer service

Lots of choice but long waiting times/delivery times

Though expensive but it is a very good website

Order NOT yet received !!!

I didn't get anything in

Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing

Still not received my order valued over £160 since last July 2021 and had no info

I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.

Been waiting for a refund for nearly 3 weeks and still no sign

The model car was different from what was ordered ,plus the wheels were broken

Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely

following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else

Shipping takes too long

very good

Great service and excellent products...when available. Bravo to the whole team!

Fast and wide selection Borderline paint that's almost dry

serious site that also gives good advice

A bit slow. Also, due to our absence, they left the package at a neighbor's house without notifying us, so we didn't know what had happened to the package until the neighbor told us he had it. For the rest, everything was fine.

It's a shame the paints aren't included.

Bad experience with this company and customer service.

Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?

Delivery as ordered

satisfied

Overall ordering experience was great. Delivery was fast considering the current circumstances. Everything came within a rather secure and good condition box.
However, my only issue would be related to the Scania R730 Streamline model that I ordered. For a newer person they may not receive what they thought they'd get as the products images does not match what you are actually purchasing. Before I ordered, I checked the models number and it referenced many of the same pictures, but of a different configuration. I would like to see accurate images for each product.
That would be my only negative. Everything else about the order to delivery was brilliant. Thank you.

Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.

Fast delivery

Could not follow the trajectory.

Vvvvv

Good, only issue is lack of order confirmation e-mail detailing what I had purchased. Received the Credit Card payment confirmation, OK, but nothing else, which is unusual from an internet seller. Would be 5 stars otherwise.
Delivery was fine, took 6 working/business days to arrive.
Thank you

Delivery time too long. A date should be given if shipment cannot be made immediately.

Price was fair and shipping was fast. It could have been packaged a little better but product was undamaged. Would definitely order from them again

Wide, well-stocked selection. Availability of products a little long.

Everything was perfect, except for the almost 4 weeks I waited for the order to arrive.

Good quality.

Web navigation, good. I keep noticing that data is missing for a good knowledge of the models. Proper shipping

Fast delivery, shame to have to pay to use PayPal, and to advertise free delivery only to end up charging for it, it's a bit average.

Too bad I got the delivery information in French ( not my best language ) but the rest was ok