English 
A
Rating: 4 out of 5
Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersG
Rating: 1 out of 5
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
Translated reviews
A
Rating: 3 out of 5
I paid 2 x the order. I explained my problem. All I received in return was an automatic official letter...
I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....
Translated reviews
I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....
A
Rating: 4 out of 5
For model painting, the number would be useful because it's not easy to choose the right color with the number.
Translated reviews
A
Rating: 4 out of 5
The only problem is the cost of transport
Translated reviews
V
Rating: 3 out of 5
I purchased a gift at 1001hobbies.com. The gift was mailed to my address instead of the shipping address. I paid extra for gift wrap, and the wrapping looked like it was just an old newspaper, loosely taped together, very sloppy.
A
Rating: 4 out of 5
The sales department reacted very well to a problem with delivery times. Thank you very much.
Translated reviews
C
Rating: 4 out of 5
Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.
Translated reviews
A
Rating: 3 out of 5
Order took a very, very long time to be sent. Impossible to reach by phone and ship reply by email. It was for a Christmas present and received in January...Not very satisfied. Otherwise, lots of choice on the site and the items are very pretty.
Translated reviews
G
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 1 out of 5
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
Translated reviews
A
Rating: 1 out of 5
I had to cancel the order for 2 models and I still haven't been reimbursed!
Translated reviews
V
Rating: 3 out of 5
The company service worked well, delivery was complete but unfortunately delayed several times. It is unacceptable that the parcel was simply left on the street in front of the house without any notice, making it accessible to third parties. Several deliveries have already been lost in this way. The delivery service is beneath contempt and therefore in the bottom drawer. Something like this makes me think very critically about my customer relationship in future and possibly not order anything else.
Translated reviews
A
Rating: 4 out of 5
for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .
Translated reviews
A
Rating: 4 out of 5
Translations of article names should be improved
Translated reviews
G
Rating: 1 out of 5
My order was damaged
Translated reviews
A
Rating: 4 out of 5
.....
Translated reviews
V
Rating: 1 out of 5
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
A
Rating: 1 out of 5
sorry, but absolutely useless!
Translated reviews
V
Rating: 1 out of 5
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
Translated reviews
Let's see what happens next... Personally, I won't be ordering here again.
V
Rating: 4 out of 5
Not as i believefd description
But i will keep just disappointed
But i will keep just disappointed
A
Rating: 4 out of 5
Good site but more expensive than most others
Translated reviews
A
Rating: 4 out of 5
Good but no precise delivery date
Translated reviews
G
Rating: 1 out of 5
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
Translated reviews
A
Rating: 1 out of 5
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
Translated reviews
G
Rating: 4 out of 5
Clearly quickly found what I was looking for.
Translated reviews
A
Rating: 4 out of 5
Delivery too late but good quality products
Translated reviews
A
Rating: 1 out of 5
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
Translated reviews
C
Rating: 4 out of 5
Hujbhhjbvbbnnvb
Translated reviews
A
Rating: 3 out of 5
Order processing time to be improved.
Translated reviews
V
Rating: 1 out of 5
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
Translated reviews
No refund to date.
Be very careful when buying here.
A
Rating: 3 out of 5
Order took far too long to arrive! Otherwise good online site!
Translated reviews
V
Rating: 1 out of 5
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
A
Rating: 1 out of 5
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
Translated reviews
Response from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
A
Rating: 1 out of 5
Very disappointed.... Package ordered on 15/12 received on 30....
Translated reviews
Response from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
V
Rating: 4 out of 5
Super great backpack from Loungefly. Very good quality. Shipping a little too long. Therefore only 4 stars.
Translated reviews
C
Rating: 4 out of 5
The site is very complete and easy to navigate. The desired items are easily accessed. The service is correct and the shipping is fast. Another very different issue, and in which the store is not to blame, is in the quality of the kit which is absolutely awful, with numerous burrs, the fit and adjustment between the pieces is horrible and the quality of these leaves much to be desired. Anyway, I will try to build this Polikarpov I16, type 5, in the best way and applying body putty very generously.
Translated reviews
A
Rating: 4 out of 5
Good follow-up, a few days wait due to a supplier (tamiya)
Translated reviews
A
Rating: 1 out of 5
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
Translated reviews