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G
Rating: 1 out of 5
Very slow
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 311 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
The tracking mode of the ordered is,if you do not speak the French language not to do.Of the accessories modeling, such as the decals from Dutch Decals and Flevo decals the price is almost 2x as expensive as the normal price so adjust to the normal price.
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A
Rating: 3 out of 5
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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G
Rating: 3 out of 5
Rather long delivery time of 11 days. Received several emails in French.
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A
Rating: 4 out of 5
Good, responsive service, fast delivery with good tracking.
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V
Rating: 1 out of 5
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
A
Rating: 4 out of 5
superb all day satisfied
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A
Rating: 4 out of 5
Accurate and reliable sellers.Item arrived as described.
I only put 4 stars because, being a resident of Italy, the package in standard shipping is not traceable. Otherwise. I am filling up the cart again! 🥰
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I only put 4 stars because, being a resident of Italy, the package in standard shipping is not traceable. Otherwise. I am filling up the cart again! 🥰
A
Rating: 3 out of 5
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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A
Rating: 1 out of 5
Delivery 3 weeks after order and no excuses...
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
A
Rating: 3 out of 5
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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C
Rating: 4 out of 5
The order arrived earlier than indicated and seems to be in perfect condition, as I have not opened it because it is a gift.
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A
Rating: 3 out of 5
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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G
Rating: 4 out of 5
Delivery took a while. But then you got something.
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A
Rating: 3 out of 5
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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A
Rating: 4 out of 5
I've already answered once.
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A
Rating: 4 out of 5
order received in 7 days, so quite a reasonable delivery time. Too bad the model was not blister-packed.
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A
Rating: 1 out of 5
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
V
Rating: 1 out of 5
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
A
Rating: 4 out of 5
Searching for paint and varnish accessories is not always easy...........
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V
Rating: 4 out of 5
The order met my expectations
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G
Rating: 1 out of 5
Order not received
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G
Rating: 3 out of 5
Delivery took a little, long 2 weeks
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A
Rating: 4 out of 5
Order followed step by step and received in good condition Impeccable
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C
Rating: 1 out of 5
12 days to receive an order, it will arrive sooner if you walk.
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C
Rating: 4 out of 5
Good navigation.
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A
Rating: 4 out of 5
CLEAR...
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V
Rating: 4 out of 5
Good to receive on 08 December my order placed on 08 November
C
Rating: 1 out of 5
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
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A
Rating: 4 out of 5
Very good, fast, complete order, but still some little payment problems. Probably a little problem with my browser ...
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A
Rating: 1 out of 5
The package did not arrive
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V
Rating: 3 out of 5
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
C
Rating: 4 out of 5
Satisfied in relation to the product demanded.
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G
Rating: 4 out of 5
Nice material. Too bad about the longer delivery time but I was kept well informed of activities.
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V
Rating: 1 out of 5
Delivery took 4 weeks and one item has still not been delivered.
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C
Rating: 4 out of 5
Good shipping process information
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V
Rating: 4 out of 5
Great website and easy ordering process with updates on your order. Quick delivery considering it came from France. The only slight negative is that I would have liked better packing for my models, they were rattling around in the box with one piece of packing paper. But I would definitely use again and recommend to all.
A
Rating: 3 out of 5
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Best regards. G.Corbaz
A
Rating: 4 out of 5
No problems with the order or delivery, but the €2.50 gift wrapping is deplorable, made in spite of common sense and gift wrap too short!
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A
Rating: 4 out of 5
A first shipment by Mondial Relais had problems, and I had to ask for a second shipment by another courier, which went very well. 1001hobbies is not directly responsible, but it cost them a star in my judgement.
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