1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/11/2021
The order arrived earlier than indicated and seems to be in perfect condition, as I have not opened it because it is a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2021
Delivery took a while. But then you got something.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
I've already answered once.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
order received in 7 days, so quite a reasonable delivery time. Too bad the model was not blister-packed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/11/2021
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Searching for paint and varnish accessories is not always easy...........
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/11/2021
The order met my expectations
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2021
Order not received
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/11/2021
Delivery took a little, long 2 weeks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Order followed step by step and received in good condition Impeccable
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/11/2021
12 days to receive an order, it will arrive sooner if you walk.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/11/2021
Good navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
CLEAR...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/11/2021
Good to receive on 08 December my order placed on 08 November
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 18/11/2021
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
Very good, fast, complete order, but still some little payment problems. Probably a little problem with my browser ...
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 09/11/2021
The package did not arrive
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/12/2021
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/11/2021
Satisfied in relation to the product demanded.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/11/2021
Nice material. Too bad about the longer delivery time but I was kept well informed of activities.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/11/2021
Delivery took 4 weeks and one item has still not been delivered.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/11/2021
Good shipping process information
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/11/2021
Great website and easy ordering process with updates on your order. Quick delivery considering it came from France. The only slight negative is that I would have liked better packing for my models, they were rattling around in the box with one piece of packing paper. But I would definitely use again and recommend to all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2021
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
No problems with the order or delivery, but the €2.50 gift wrapping is deplorable, made in spite of common sense and gift wrap too short!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
A first shipment by Mondial Relais had problems, and I had to ask for a second shipment by another courier, which went very well. 1001hobbies is not directly responsible, but it cost them a star in my judgement.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 12/11/2021
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/11/2021
Price was excellent would use them again, communication was again first class but UPS damaged the box I would recommend better packing or a better courier
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/11/2021
Good choice of models to choose from.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/11/2021
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 27/11/2021
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Nothing to say smooth website, speed in the preparation and shipment of the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/11/2021
Fast and efficient
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2021
fast delivery in corona time, only tracking gives problems if you don't speak french.
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