1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
no worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/09/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
Translated reviews
Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast delivery. Good selection.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
I've had no news for two weeks and I've had a piece that isn't from !!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
It was fine. I only ordered a few paints, and they arrived relatively quickly.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/08/2021
Navigation on the page and when searching for an article is confusing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
PAR MODELE MANQUE DE PRÉCISION SUR L'ECHELLE
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/08/2021
No details
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
excellent service
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/09/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
The choice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
A bit messy but complete
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2021
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
You never have stock and waiting times are far too long
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/09/2021
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
Delivery times still a little long
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 25/08/2021
Again with manufacturing defects! Rework required.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/08/2021
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/09/2021
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/09/2021
This foray into buying from within the EU was expensive, not the fault of 1001hobbies, but of the result of leaving the EU. Sha’nt be doing it again.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2021
Long delay, but on the other hand the person on the phone was very kind.
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/08/2021
I was told that my order was delivered when I received nothing
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
The navigation on your site is sometimes complicated. Nothing to say about the delivery, perfect. Customer service, I have two experiences two boxes where parts were missing, one box was changed, nothing for the other. so half satisfied. Still a little expensive but a lot of choice. I will return.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/09/2021
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Response from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 03/09/2021
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2021
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/08/2021
Delivery time a little long. Otherwise great, item as described. Gladly again
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
Formal website and fast delivery.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/08/2021
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Translated reviews
Response from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/06/2021
The website is not always clear on the scale of the product.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/07/2021
easy site, quick to order and delivery goes nicely within the time set
Translated reviews
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/07/2021
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/08/2021
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/07/2021
No comments
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/07/2021
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Translated reviews
Response from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
We use cookies for audience measurement and improving user experience.
English 