1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2021
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
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Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
I was well delivered and the material was in order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
The order is processed quickly and efficiently. No problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
So far, so good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
on-time delivery
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/08/2021
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
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Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
I would like to return the plane in my parcel as it does not correspond to the scale I usually order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2021
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
order collected quickly. Thank you
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/08/2021
The product is great, but it took too long to arrive.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/07/2021
delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
very clear site very affordable price model often difficult to find in specialized stores
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
Fast order processing and shipping Just a cracked can lid, but nothing too serious.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/08/2021
It fits. Not bad. Delivery time could be a little shorter.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order received too late
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Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/08/2021
Good
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/08/2021
Received the wrong package but was corrected quickly
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/08/2021
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
R.A.S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
So far, so good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/08/2021
They took a long time to deliver the order due to lack of some product, the rest was OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2021
lots of choice!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
Error sending my order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/08/2021
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 24/08/2021
Fits everything great only too high delivery costs
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/08/2021
Neatly delivered only link to track package did not work
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/08/2021
Good site for modeling lovers, fast, professional attention and good shipping tracking, although some of their items are not competitively priced, otherwise I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
parcel received complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
1 month late
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