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G
Rating: 4 out of 5
Everything was great! Beautiful puzzles and neatly delivered!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 309 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Gift box received damaged
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V
Rating: 4 out of 5
Aurait du être excellent, mais un problème est suvenu avec les papiers à la douane ( j’ai du payer $26.00 )
V
Rating: 4 out of 5
Everything in order
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A
Rating: 3 out of 5
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
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A
Rating: 4 out of 5
good transaction and correct delivery time
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A
Rating: 3 out of 5
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
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A
Rating: 1 out of 5
Long, very long delivery times, plus customs charges.
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Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
A
Rating: 4 out of 5
good site for scale models
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V
Rating: 1 out of 5
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
A
Rating: 1 out of 5
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
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Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
On-time delivery in good condition
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A
Rating: 1 out of 5
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
perfect !!!!!!
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A
Rating: 4 out of 5
Delivery on time, parcel well protected.
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A
Rating: 4 out of 5
Product conforms to seller's description
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G
Rating: 4 out of 5
Site is very comprehensive, good information. The shopping cart took some searching, needs to be more clearly displayed.
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A
Rating: 1 out of 5
Null and void
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
nothing to report, speed, efficiency, good tracking information, very good, keep up the good work. Best regards.
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G
Rating: 4 out of 5
Clear webshop.
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A
Rating: 4 out of 5
Products available, complete order, fast delivery.
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A
Rating: 4 out of 5
Delivery packaging to be reviewed
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A
Rating: 1 out of 5
Shipping and delivery times too long, package incomplete!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
G
Rating: 3 out of 5
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
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A
Rating: 1 out of 5
You can't be serious
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V
Rating: 4 out of 5
According to the website, my order was supposed to be shipped immediately. It did not ship for almost two weeks. Communications with 1001Hobbies was good and once the order did ship, they kept me updated on the status. While I did receive the order later then expected over two weeks, all other matters were satisfactory.
G
Rating: 4 out of 5
Neatly packaged and nicely on time.
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A
Rating: 4 out of 5
Fast and efficient. Thank you
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V
Rating: 4 out of 5
Product was great and communication with 1001hobbies was great too! Had some issues with the long distance shipping, but they were incredibly responsive.
V
Rating: 4 out of 5
Easy to find what I wanted and it was the only place with the item I wanted in stock. Delivery took a bit longer than expected but item came in new, good condition.
A
Rating: 4 out of 5
I'm very happy.
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A
Rating: 4 out of 5
we were delivered by post faster than expected
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A
Rating: 4 out of 5
Compliant, except for the silver paint, which has solidified.
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A
Rating: 4 out of 5
good, no problems to report
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G
Rating: 4 out of 5
Assortment website not complete, other portion found on marketplace.
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A
Rating: 4 out of 5
Good. Too bad you can't pay via Paypall.
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A
Rating: 3 out of 5
Still waiting for a product ordered and paid for: MAZDA MX5 ROADSTER 2016 ROUGE Reference: IXOCLC367N Not received !!!
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G
Rating: 4 out of 5
The tracking was done in French and not everything was understandable to me. Nevertheless, I am very satisfied with the whole process and the relatively quick delivery.
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C
Rating: 4 out of 5
Very good and fast, highly recommended
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A
Rating: 3 out of 5
Disappointed by the model, hoped it would be larger
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