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A
Rating: 3 out of 5
I'll give you a better grade if I receive the 2 missing jars.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 308 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Fast delivery, well packaged. Perfect
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A
Rating: 4 out of 5
Choice, correct order and delivery, it's perfect.
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A
Rating: 4 out of 5
I'm not used to ordering on the internet, but for my order you were very helpful.
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V
Rating: 1 out of 5
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
C
Rating: 4 out of 5
It was a good service. Thank you.
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V
Rating: 4 out of 5
There is only one point that I have to criticize and this does not concern 1001 Hobbies but DHL. The envelope was pressed into the letterbox so that it tore and no longer protected the delivery. In the end, it lay torn on top of the delivery. Fortunately, the delivery was undamaged.
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A
Rating: 3 out of 5
Waiting too long
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A
Rating: 4 out of 5
package arrived safely no problems to report
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C
Rating: 4 out of 5
All correct
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A
Rating: 3 out of 5
Slightly defective product
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A
Rating: 4 out of 5
Delivery time a little long (the availability of the item was not sufficiently highlighted), purchase made for a gift, it arrived late. Otherwise, the product is of high quality and the packaging minimalist, which is important to me.
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G
Rating: 3 out of 5
Not always clear website
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A
Rating: 1 out of 5
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
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Response from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
Sincerely, Laure
G
Rating: 4 out of 5
shipping good, but website could be more organized
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C
Rating: 4 out of 5
Everything went well. Only, as I mentioned above, the quantities of the first items were changed to one unit for these first items, which I did not realize in time and had to place an additional order.
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V
Rating: 3 out of 5
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
A
Rating: 4 out of 5
not much to say fast reception of my ordered items, one star less for excessive shipping costs that's all.
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G
Rating: 3 out of 5
Product fine, delivery was delayed.
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A
Rating: 4 out of 5
I will continue to order from you
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A
Rating: 4 out of 5
Hello, I've never had any problems with my orders from you, so I'd say I'm very happy. However, there is one thing that doesn't work on your site; it's when we ask specific questions and don't get an answer from you. That's a real shame. Best regards. S.Kevin.
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A
Rating: 4 out of 5
As serious as ever.
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C
Rating: 4 out of 5
Everything went quite well. Only, as I told you, when I placed the order, the first products were several units, as I added the rest of the products, I don't know why they were changed to one unit, so I had to place another order for the rest of the units. It seems to me that this is something that should be reviewed so that it does not happen again.
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C
Rating: 4 out of 5
They have a great variety, shipping is fast and it's easy to contact if any problems arise. The only downside is that they are a bit pricey compared to other suppliers but their offers are great.
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V
Rating: 4 out of 5
All good level of customer support
A
Rating: 4 out of 5
yes order received in time, but there was missing a reference and the invoice thank you very much.
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A
Rating: 4 out of 5
Very good service but things are missing if the product is not available on the site knowing that you give a delivery date too bad but I trust you completely!
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V
Rating: 3 out of 5
Delivery really slow
A
Rating: 1 out of 5
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
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Response from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Customer service provides a good service. Clear communication and also a reasonable delivery time which is also correctly indicated on the website.
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C
Rating: 3 out of 5
Color is not the same
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A
Rating: 3 out of 5
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
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A
Rating: 4 out of 5
well-packaged item, fast delivery (I'm still looking for specific decals for some 1/72 aircraft models)
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 4 out of 5
Product indicated in stock but sometimes missing.....sinon Laure the person I have in telephone contact very professional
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A
Rating: 4 out of 5
Never disappointed, parcels are always well packed and arrive quickly.
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A
Rating: 1 out of 5
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
It took a few emails to get a clear and complete answer to my requests. Today everything is OK and I have received my two orders. I am waiting for the 3rd. Thank you and I maintain my confidence in you.
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V
Rating: 1 out of 5
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.