English 
A
Rating: 4 out of 5
is a good modeling and figurine site, item search and display is not always great.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 307 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Search sometimes irrelevant, too many results unrelated to the words searched for.
Long delivery times.
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Long delivery times.
G
Rating: 3 out of 5
The site says delivery time 5-7 days, but that turns out to be 5-7 days in with them and only then is it shipped to us.
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V
Rating: 4 out of 5
One of the resin detail sets had a broken exhaust and a broken "protective" flange. No big deal, but I believe additional protection packaging should be implemented. This would likely have prevented the breakage. Also I feel the shipping time was considerable, even with the pandemic, though I realize the postal system was the culprit here..
G
Rating: 4 out of 5
fine, do what they say
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V
Rating: 4 out of 5
Other than having to wait for order after paying a premium for post and packing the items received were as stated the website was easy to follow overall experience good
A
Rating: 4 out of 5
Kindness and information on shipping and tracking
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A
Rating: 4 out of 5
easy to navigate
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A
Rating: 4 out of 5
Super well packaged, everything is ok, nothing is missing. Just one thing that is not great, the waiting time to get his package. In fact often what we order is not really in stock, so we will have a small 15en days waiting before having our order. Nothing serious but it would be nice to know if it is in stock or in stock " deferred " when you order. thank you to the whole team and looking forward to recommending you.
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V
Rating: 1 out of 5
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Response from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
V
Rating: 3 out of 5
The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.
V
Rating: 4 out of 5
1001 had what i was looking for at a good price and their shipping time was great.
A
Rating: 1 out of 5
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
From start to finish, everything is good
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G
Rating: 4 out of 5
no complaints
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V
Rating: 1 out of 5
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Response from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.
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A
Rating: 3 out of 5
As my order was missing an item, it remained on hold for several days, and I had no information, unlike the spam reminders for new orders.... I had to find the phone number to get any news about the reasons for the delay in my order. Once received, the order itself suited me and was compliant. 15 days delay due to a missing product
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V
Rating: 4 out of 5
Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.
A
Rating: 3 out of 5
Received my order incomplete. Missing 1 reference. Customer contact made on 11/06 by e-mail. Waiting for a reply from them. But don't worry, they're a very serious company and have never had any problems to date.
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V
Rating: 4 out of 5
Fast delivery and good value. Goods OK. After ordering and also after delivery no feedback or information to email address.
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V
Rating: 4 out of 5
Good selection and reasonable prices
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V
Rating: 1 out of 5
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Response from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
A
Rating: 4 out of 5
Very satisfied overall with the service, speed and products delivered. A little disappointed by the product "Custer the last hunt", which uses the same 10-figure sheet 4 times and therefore 4 times Custer ;-) Thank you.
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C
Rating: 4 out of 5
Very professional
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C
Rating: 1 out of 5
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your email. Please be informed that our customer service will contact you as soon as possible.
Thank you for your email.
Sincerely yours,
Thank you for your email.
Sincerely yours,
A
Rating: 4 out of 5
no problems to report
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A
Rating: 4 out of 5
Before offering products on your site, you should make sure you have them in stock. That way, customers won't have to wait a long time and call again and again.
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A
Rating: 3 out of 5
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
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A
Rating: 3 out of 5
delivery times a little long .
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G
Rating: 4 out of 5
the packaging is good just the delivery took quite a long time about 3 or so weeks
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V
Rating: 3 out of 5
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
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C
Rating: 4 out of 5
Very complete page. Correos de España very punctual in the delivery. Very good traceability. Total delivery time a little long...
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G
Rating: 1 out of 5
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
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Response from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
Sincerely, 1001hobbeis customer service.
A
Rating: 4 out of 5
impeccable delivery but it takes a long time to receive the parcels
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V
Rating: 1 out of 5
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Response from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
A
Rating: 4 out of 5
I know the products for more or less the same prices as in the maket stores.
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A
Rating: 1 out of 5
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
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Response from 1001hobbies
Thank you for your feedback. We regret this incident and apologize to you. We regret to inform you that we do not have an e-mail concerning the faulty order on your part. However, our customer service team has left you a voicemail to help you understand what happened.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
V
Rating: 4 out of 5
Unfortunately one item was out of stock for some time
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