English 
A
Rating: 4 out of 5
The package is very good, the parts are in the original packaging.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 306 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I deplored the lack of responsiveness: following my order, after several reminders, I was informed that the desired item was out of stock. So I chose another item.... no reply, then a notice that my order had been dispatched, on which I noticed that all the paints (and other accessories) were there, but that the main item, a boat, was waiting to be restocked"..... I'm worried because it's a birthday present and I'm afraid I won't receive it in time. In the end, delivery was made the very next day and everything was there, but communication was poor. What a shame! (Well, I haven't seen the model yet, it's packed and the recipient will open it tomorrow: I hope he'll be satisfied).
Translated reviews
A
Rating: 3 out of 5
Note 10 reasonable delivery time, excellent packaging, punctual and courteous deliveryman
Translated reviews
G
Rating: 3 out of 5
Arctica russian nuclear pow
Translated reviews
A
Rating: 4 out of 5
on time..nice product and seriousness in dealing with payments..nice site to the next purchases!!!
Translated reviews
A
Rating: 3 out of 5
I think you should place the decal sheets in rigid envelopes. For the decals (for the manufacturer) it's a pity, for a N°, for example the 2, to put only 2 on the sheet, it limits the number of registrations in the same font, I can only make a plane with the 2-LH for example and can't make the 2-LA or 2-FH etc...
Translated reviews
V
Rating: 4 out of 5
Delivery faster than usual, positive.
Translated reviews
A
Rating: 1 out of 5
Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.
Translated reviews
Response from 1001hobbies
Hello, Mr Martin, thank you for your e-mail. We would like to inform you that we do not have any cancellation emails from you at our customer service address. We regret this. Our customer service will contact you as soon as possible.
Thank you for your understanding, Laure
Thank you for your understanding, Laure
C
Rating: 4 out of 5
Easy purchase and good and fast service.
Translated reviews
V
Rating: 1 out of 5
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Response from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
C
Rating: 4 out of 5
THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.
Translated reviews
A
Rating: 4 out of 5
in the defeated
Translated reviews
V
Rating: 4 out of 5
The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.
Translated reviews
A
Rating: 4 out of 5
Reasonable delivery time this time. Order complete.
Translated reviews
A
Rating: 4 out of 5
Models received fairly quickly and in good condition
Translated reviews
A
Rating: 1 out of 5
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 3 out of 5
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
Sorry but I could have got this product as cheap but quicker if amazon
A
Rating: 1 out of 5
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Rating: 3 out of 5
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
Translated reviews
A
Rating: 4 out of 5
no French instructions.
Translated reviews
A
Rating: 4 out of 5
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
Translated reviews
A
Rating: 4 out of 5
Very good product
Translated reviews
V
Rating: 1 out of 5
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
Translated reviews
Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Rating: 1 out of 5
Order delivered 3 months after placing it
Translated reviews
Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
V
Rating: 4 out of 5
great products, time lag acceptable due to distance
G
Rating: 3 out of 5
Lack of clarity on delivery, takes way too long to know if order is approved....
Translated reviews
C
Rating: 3 out of 5
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
Translated reviews
A
Rating: 4 out of 5
It is well structured and gives explanations about what you are buying
Translated reviews
G
Rating: 4 out of 5
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
Translated reviews
A
Rating: 4 out of 5
Good after-sales service, but not easy to contact...
Translated reviews
A
Rating: 1 out of 5
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
Sincerely, Laure
A
Rating: 1 out of 5
Deplorable service, zero communication, deadlines not met
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.
A
Rating: 4 out of 5
no problems navigating the site, good customer service.
Translated reviews
A
Rating: 4 out of 5
very good just a little mistake but I don't hold it against them
Translated reviews
V
Rating: 3 out of 5
Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY
A
Rating: 3 out of 5
Over a month to deliver and no reply to my reminder email!
Translated reviews
A
Rating: 4 out of 5
Good selection, fast order processing and everything that goes with it, but prices still too high compared with competing sites (I'm talking here only about static models).
Translated reviews
C
Rating: 3 out of 5
On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.
Translated reviews
C
Rating: 4 out of 5
I think the order took too long
Translated reviews