English 
C
Rating: 4 out of 5
Easy purchase and good and fast service.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 692 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Response from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
C
Rating: 4 out of 5
THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.
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A
Rating: 4 out of 5
in the defeated
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V
Rating: 4 out of 5
The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.
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A
Rating: 4 out of 5
Reasonable delivery time this time. Order complete.
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A
Rating: 4 out of 5
Models received fairly quickly and in good condition
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A
Rating: 1 out of 5
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 3 out of 5
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
Sorry but I could have got this product as cheap but quicker if amazon
A
Rating: 1 out of 5
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Rating: 3 out of 5
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
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A
Rating: 4 out of 5
no French instructions.
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A
Rating: 4 out of 5
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
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A
Rating: 4 out of 5
Very good product
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V
Rating: 1 out of 5
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Rating: 1 out of 5
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
V
Rating: 4 out of 5
great products, time lag acceptable due to distance
G
Rating: 3 out of 5
Lack of clarity on delivery, takes way too long to know if order is approved....
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C
Rating: 3 out of 5
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
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A
Rating: 4 out of 5
It is well structured and gives explanations about what you are buying
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G
Rating: 4 out of 5
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
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A
Rating: 4 out of 5
Good after-sales service, but not easy to contact...
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A
Rating: 1 out of 5
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
Sincerely, Laure
A
Rating: 1 out of 5
Deplorable service, zero communication, deadlines not met
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.
A
Rating: 4 out of 5
no problems navigating the site, good customer service.
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A
Rating: 4 out of 5
very good just a little mistake but I don't hold it against them
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V
Rating: 3 out of 5
Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY
A
Rating: 3 out of 5
Over a month to deliver and no reply to my reminder email!
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A
Rating: 4 out of 5
Good selection, fast order processing and everything that goes with it, but prices still too high compared with competing sites (I'm talking here only about static models).
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C
Rating: 3 out of 5
On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.
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C
Rating: 4 out of 5
I think the order took too long
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V
Rating: 1 out of 5
The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.
Response from 1001hobbies
Sir,
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
A
Rating: 4 out of 5
cool
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G
Rating: 4 out of 5
Merci pour votre service
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A
Rating: 4 out of 5
xxxxx
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A
Rating: 4 out of 5
We offer a wide range of products and brand names, but our prices are often a little too high compared with other sites.
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V
Rating: 4 out of 5
Very good
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V
Rating: 3 out of 5
warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on
A
Rating: 4 out of 5
Quick delivery despite the time. Material intact and complete
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