English 
A
Rating: 4 out of 5
Shipping costs a little high and the package is too big for 6 small pots of paint, which may explain this.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 692 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.
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A
Rating: 3 out of 5
I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras
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A
Rating: 3 out of 5
disappointed by this order . Contrary to what's written on the box, there are no detailed assembly instructions in French inside. What's more, I had to go and find the color references on the Net!
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C
Rating: 1 out of 5
They sold me a supposed figure and they were parts of it incomplete at the end it said parts but before that it said very large figure 1:6 scam?
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that 1001 hobbies customer service will contact you as soon as possible.
Best regards, 1001hobbies Customer Service.
Best regards, 1001hobbies Customer Service.
A
Rating: 4 out of 5
Fast shipping, but the order placed before still has to arrive, that's why one star less
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A
Rating: 4 out of 5
Absent from home for several weeks, I was unable to unpack the package(s) I received. So I can't give you an opinion. Sincerely
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A
Rating: 4 out of 5
well
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V
Rating: 4 out of 5
Took a bit to process order, but arrived ahead of schedule. Overall pleased - thank you!
A
Rating: 1 out of 5
Bought two display cases, received only one unit after 30 days!!! Where's my second display case? I paid for it and the delivery, so now I'm calling you thieves!
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Response from 1001hobbies
Mr Lambert, Thank you for your comment. We sent you an email to inform you that we only had one window to send you, so we were proceeding with the refund of 39.99 €.
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure
A
Rating: 4 out of 5
Efez
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A
Rating: 4 out of 5
packaging to be improved
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C
Rating: 3 out of 5
THEY ARE EXPENSIVE, ONE OF THE ITEMS I BOUGHT I HAVE SEEN LATER ON ANOTHER WEBSITE AT HALF THE PRICE THEY DO, SAME ITEM AND SAME BRAND, AND THEY ALSO HAVE TO IMPROVE THE LOGISTICS BECAUSE THE DELIVERY OF THE ORDER HAS TAKEN A LONG TIME, I HAD TO CLAIM IT AND THAT WAS WHEN THEY SENT IT TO ME. I AM NOT HAPPY WITH THEM, I WILL CERTAINLY NOT BUY FROM THEM AGAIN.
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A
Rating: 4 out of 5
Delay a bit long (more than announced)
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A
Rating: 4 out of 5
It's all very well, but I must insist: the price of models has skyrocketed since the 1980s!
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A
Rating: 4 out of 5
4 on 5
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A
Rating: 4 out of 5
Hello I received my order on time, however there is a malfunction of the equipment received. Very good responsiveness from 1001 hobbies who did what was necessary to recover the equipment ... to follow for the exchange of the product.
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A
Rating: 4 out of 5
Limited choice of brands, but interesting all the same
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V
Rating: 4 out of 5
Was initially worried about a Custom Tax Bill for my order
even though 1001 has a UK title on the site.
Thankfully my kits arrived on time and at no extra costs.
Kept well updated by e-mail with my orders process Thankyou.
even though 1001 has a UK title on the site.
Thankfully my kits arrived on time and at no extra costs.
Kept well updated by e-mail with my orders process Thankyou.
C
Rating: 4 out of 5
No problem in shipping.
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A
Rating: 4 out of 5
Mansue part of the order
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A
Rating: 3 out of 5
I find the shipping costs high for a delivery in a relay point, a competitor for a little cheaper delivers at home and then a shower of mail that I find useless.
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V
Rating: 4 out of 5
The item I ordered was not in stock. so there was a lengthy wait for it. Delivery was quick when it arrived in store
A
Rating: 4 out of 5
Well packaged product...
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G
Rating: 3 out of 5
Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame
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Apparently I misread the size. Bit of a shame
V
Rating: 4 out of 5
Good experience
A
Rating: 3 out of 5
Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods
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A
Rating: 4 out of 5
Quick purchase and fast delivery!
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A
Rating: 1 out of 5
very disappointed because everything I ordered did not arrive despite payment in advance. i will no longer use 1001 hobbies for my purchases
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry about this comment, for us the package is delivered on 7/05/21. Please contact our customer service at: [email protected] Thank you for your feedback, Sincerely, 1001 hobby customer service.
V
Rating: 4 out of 5
I was very happy with the service and the product, however, the import duty stung a bit, but only reason I didn’t give 5 stars is that the wife found out and I was in the naughty corner for the rest of the evening.
A
Rating: 4 out of 5
Order very good Delivery a little long
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V
Rating: 3 out of 5
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
A
Rating: 4 out of 5
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
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A
Rating: 1 out of 5
Very unhappy
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Response from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
Sincerely, 1001 hobbies Customer Service
V
Rating: 4 out of 5
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
V
Rating: 4 out of 5
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
V
Rating: 1 out of 5
Still waiting to recieve order
Response from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
V
Rating: 1 out of 5
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure