1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I have been a customer since 2013.
1001 has an excellent catalog of products, both models to assemble and tools and materials for modeling. That is why I am a loyal customer. However there is one aspect that should be improved and that is the delivery. Normally deliveries are not very fast and in some cases desperately long. My last order took exactly TWO months to arrive. However I hope to remain a customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Delays between order and delivery. In any case good continuation to soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Compliant order
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 17/04/2021
all okay
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/04/2021
Eventually satisfied. Too bad you don't get a confirmation. Had to email back and forth and wait a bit long for reply, but reply came. Item ended up being slightly damaged, but this is most likely due to shipping.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/04/2021
I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/04/2021
All correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Satisfied with the speed and items ordered. A small drawback: in my boxes of 1/72 figures, there are 2 metal items (quite expensive) with some manufacturing alterations and others due to transport.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice
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Response from 1001hobbies
not in French
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Satisfied
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/03/2021
The last order was slightly delayed, but otherwise everything was fine.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/02/2021
I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
A wide choice of paint colors and tools Fast delivery, delivered to your door in 2 days Super
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 31/03/2021
Great site, I had only one problem, during the order I did not understand if I was buying one rider a package with more than one. In the description it was not written. Otherwise excellent management of both the choice , the timing of processing and shipping.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/04/2021
Because of the wrong first delivery (Australia) I only give a three.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/04/2021
In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/04/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Very professional telephone enquiries and the first order arrived on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
the miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
The order has still not arrived. Therefore a bad review
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Response from 1001hobbies
Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/03/2021
Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Nothing to say. Order perfectly packaged and protected. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/03/2021
Due to the current situation, the delivery time a bit long, but the things ordered arrived undamaged and packed as I requested!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/04/2021
Website name suggests NL site, but it concerns a French company, therefore it all takes a bit longer. Will therefore not be my preferred supplier. Everything else was sent nicely in a good box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Fast telephone response and dispatch, but no response to emails sent
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 28/02/2021
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2021
Slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/03/2021
The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Order tracking very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is well designed and rather ergonomic, but the translations are not always clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No worries
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
nothing because I didn't receive the product
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Response from 1001hobbies
Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Easy-to-navigate website. Good choice of models. Delivery was quicker than last time. I like the fact that over a certain amount, delivery is free.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 25/03/2021
Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.
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Response from 1001hobbies
Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.
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