1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2021
Delivery times: impeccable, but package packaging: to be reviewed.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/03/2021
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
Very satisfied with my order. It arrived in perfect condition. Although later than expected. I will remain a customer.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/03/2021
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
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Response from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/02/2021
As I told you, the material that arrived did not correspond to the order placed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2021
The quality is fine, just the shipping cost is not impressive
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/03/2021
What I ordered is NOT what I received
Response from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Reliable service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2021
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
All good although the shipping costs make it not have the 5 stars as they are somewhat higher than in other online stores.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
The can of green paint is very thick ????
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/04/2021
Good service Package received quickly
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 07/04/2021
Navugatiin is not that great.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 25/01/2021
Very bad, I will never buy anything at this store.
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Response from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 28/02/2021
It would be good if the scale or the sizes of the articles were listed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We thank you for taking the time to share your dissatisfaction with us, but we are not sure if this comment deserves this notice. We remain at your disposal for any further information, Yours sincerely, Laure
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/03/2021
They have taken a long time to send. And they repeat the messages asking for a transfer that from the first moment I already informed them of what was happening and they keep repeating it, it seems that they do not read them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
good, corresponds to the order, delivery may be a little slow.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/04/2021
Everything went smoothly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Hello, after ordering I received a message telling me it was in stock and I received my order 1 month later, much too long for me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Delivered with a change of relay point, but parcel received 15 days after the initial date of delivery I will put that on the account of the confinement otherwise RAS
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible
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Response from 1001hobbies
Mr Collin, Thank you for your comment. We would like to emphasize that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
Processing and shipping time a bit long for 2 small items... 11 days waiting time 2 days delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Delivery too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
Disappointed with the quality of the product I do not recommend the site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
delivery in two parts a little late but correct and clean
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/03/2021
Serious company, only note is that, perhaps due to the particular time, the delivery time was much longer than estimated.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/03/2021
No problem.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/03/2021
The stated delivery times are largely disregarded. These are not necessities so this is not a real problem. I would say that honesty pays more than claimed efficiency.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
easy to navigate; try to make it even better
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/03/2021
Great selection and good prices. Delivery took a little longer but not everything can be in stock and in the middle of the pandemic you can be patient. Recommended for every model maker!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/03/2021
Good website, order well taken care of.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2021
Poorly packed book arrived damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
It's a shame your sales department can't change the delivery address once the order has been placed online, even though my order is still with you. I deduce from this that humans have no control over your computer system, and that your logistics department simply sticks on the labels supplied by your system, with no other solution than to obey the machine... . Too bad for me if I have to move unexpectedly. So today I can't use your products, which have arrived where I am no longer. Even if your delivery was correctly made to the address originally planned. A little flexibility and willingness to respond positively to my request would have been welcome. So the order was delivered on time, but I don't know when I'll be able to pick it up. Too bad again.
Mr Bozzonetti
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Verified Buyer
Rating: 3 out of 5
following a purchase from 31/01/2021
Did not receive RAF decals. Contacted about problem and waiting for response.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 29/03/2021
Fine delivery, only the shipping emails could be in english or local translation
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