1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I was concerned after reading some review saying the items had not turned up and difficulty in contacting 1001. I was going to give it a couple of weeks but the concern was short lived as the model was delivered in a little over a week from ordering even coming from france and delivered by UPS.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Product availability times need to be updated to take account of the consequences of Brexit on stock management. But thanks to the responsiveness of Customer Service, I was able to receive my order within a controlled timeframe. Thank you and well done!
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/03/2021
Figure was unfortunately no longer in its original packaging and has color abrasion. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
product ordered, delivered, quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Late delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
delivery: RAS, nice telephone reception, good advice. However, 1 out of 6 products delivered (paint cans) was 30% short of paint capacity;
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/03/2021
Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/03/2021
It is not real at all and I find the price excessive for the piece it is.
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Response from 1001hobbies
We apologize Hello, We thank you for your email and we are sorry for your disappointment. Please believe that it is very unpleasant for us.
We invite you to contact customer service or return the product to us for refund.
Thank you for your understanding, Sincerely, Le service client 1001hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
As ordered and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
CLEAR!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that this product is out of stock with our supplier. This supplier is very long due to shipping with the Brexit and Covid-19, delays are very long. We thank you for your understanding and apologize for this incident.
We wish you a very nice day; Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good, reliable site, on time delivery. Very good brand, at least as good as LEGO. Fortunately 1001 Hobbies offers them, as they are very rare. The only drawback is that delivery is to a relay point and not to your home.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2021
Had problem with first delivery being lost in transit but once I contacted them about the delivery they pulled out all the stops to make sure it was delivered promptly the second time, even giving me the live tracker to check on its progress. Well done
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/01/2021
One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/03/2021
The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/03/2021
good service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2021
No order confirmation received, otherwise fine!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2021
This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
I have no complaints about the product. I can't give it a 5-star rating because the delivery took much longer than originally planned. The package was even returned to 1001hobbies. I'll skip the details and thank Laure from 1001hobbies (I hope I've got the right person) who did everything she could to resolve this postal imbroglio as quickly as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Perfect transaction but long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
very good site
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 13/02/2021
40 days delivery time is a bit too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Long delivery time on this order but independent from 1001Hobbies!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
no instruction
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/03/2021
Well run
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/03/2021
Satisfied with the products, but the delivery did take a very long time. Was beginning to think I had booked on a fake account and could whistle for the products ordered. An email that there is a delay will not be bad for delivery problems.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/03/2021
Let's see if we can fix the opinion-giving spam, you're not paying me to have to bother me this way.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Received the order in two times lacks the tempest offset, order well packaged satisfied thank you
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 13/02/2021
Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 07/01/2021
I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.
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Response from 1001hobbies
Hello, Thank you for your email. We have sent you an email informing you that you have ordered the DÉCAL GRUMMAN F-14A VF-84 JOLLY ROGERS 1981 USS NIMITZ in 1/72. If you wish, you can return it to us. We will be able to proceed with the exchange if you wish.
Thank you for your understanding, 1001hobbies Customer Service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Abcd
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
We would like to suggest the colors that go with the model as well as the figurines. Perfect delivery.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/02/2021
fine
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/03/2021
Nothing at all wrong with the sire or the service but the model is terrible im not even going to bother building it, I wish I waited and bout 1/350 by trumpeter or 1/400 by revell
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Everything in order
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/02/2021
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Very good paint, but not fluid enough for the spray gun, which is annoying because it clogs. How can I make it more liquid?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
A little pricey compared to other online (or sometimes physical) stores, but does the job and does it well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Despite a laborious delivery due to a long delay in restocking, I congratulate the customer service team who answered my questions and acted accordingly.
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