Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 297 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 3 and 4 stars

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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery took a long time
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/03/2021
Good, and the package arrives very well protected.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/03/2021
Good articles and large selection, but a little overpriced.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had two deliveries, 1st took a long time, second arrived at the same time.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/02/2021
Delivery time was longer than expected due to border quarantine. The products are shipped from France
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/03/2021
There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.
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A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 22/01/2021
Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
Apart from the long wait, everything was fine
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/01/2021
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/02/2021
Great store of models of all scales with lots of accessories in stock.Fast in shipping and material well packed , I would say the only flaw the price a little higher than other stores , but the service and perfect.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/03/2021
To be the first order, let's say good
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/02/2021
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/02/2021
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/03/2021
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Delivery time too long Well packaged figurine arrived in excellent condition
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2021
I received the package however when I opened it the model was missing most of the parts. I can do nothing with this. .
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2021
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2021
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/03/2021
It would be advisable to have some instruction in Spanish.
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V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/03/2021
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2021
A good service as always and very fair prices
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/03/2021
fast and reliable
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
No parcel in my mailbox despite e-mail notification from collissimo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
I still haven't received my order. I can't contact the seller.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
model is nice but model is nice but, way overpriced...
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Response from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/03/2021
It arrived in perfect condition. In the first delivery attempt no one could pick it up the next day they tried again and I found that very professional. In other companies if it is not so
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Items as described but shipping time too long despite items being designated as e
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
RECEIVED THE PARCELS
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/03/2021
model is nice but model is nice but, way overpriced...
Response from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
The model is very slightly damaged, but this does not affect its appearance very much, but it is still acceptable for transport purposes.
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent service Only very unclear because after payment by credit card the order was not activated in my account Only after 2 days neat mail about the order
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/03/2021
great information service for order tracking . a little long evasion
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
I have not received the goods as yet
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 07/03/2021
The item would have been on time without Corona and I was kept informed every step of the way. However, I ordered an IR tank and got a BB tank and the chains were too tight. Otherwise everything was fine.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Very satisfied with your responsiveness and order tracking. Your sales approach was very serious. My only problem is that the scale of the model is not identical to what I have.
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 07/03/2021
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast delivery but insufficient parcel, envelope torn on arrival. Fortunately nothing was missing. A small box would be more appropriate
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service