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V
Rating: 1 out of 5
As of today, I have still not received the order I paid for. I'm starting to get really angry.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Rating: 1 out of 5
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
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Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Rating: 1 out of 5
Product received unusable a request for replacement of product still in court after more than a week I have received no
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A
Rating: 3 out of 5
Long delivery time...
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A
Rating: 1 out of 5
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
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A
Rating: 3 out of 5
I paid the supplement to have delivery by Colissimo. I was supposed to be delivered on Saturday 27 my order was for a birthdayI was not delivered and I received a message from Colissimo which said that they could not delivertherefore conditions not respected and I can not even contact thembecause their site does not work.
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A
Rating: 4 out of 5
Choice OK but delivery a little slow.
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A
Rating: 1 out of 5
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
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A
Rating: 4 out of 5
All is well... However.........nobody's perfect....... A small monetary effort for loyalty would be welcome
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A
Rating: 4 out of 5
Fast delivery. But as all too often, the label on the paint hides the references. Otherwise nothing to say. Saluta
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A
Rating: 1 out of 5
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
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V
Rating: 4 out of 5
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Rating: 4 out of 5
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
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Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
G
Rating: 1 out of 5
The shipment took a long time and was not to follow a week and a half long waited Then it turned out on arrival that it was a miniature puzzle this was not mentioned in the order at far zooming in on the picture I could have seen it very unfortunate
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A
Rating: 1 out of 5
Not satisfied
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A
Rating: 4 out of 5
Delay a bit long. But otherwise perfect
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A
Rating: 3 out of 5
problem in the shopping cart to obtain special prices and code entry plus free delivery
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A
Rating: 3 out of 5
I'm still waiting for an order placed on January 31st, i.e. 4 weeks ago. I have no information on this order except on my account where the order is noted as awaiting delivery.
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A
Rating: 1 out of 5
Pk there are no 4000 pieces puzzles available ????
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V
Rating: 4 out of 5
I was satisfied with all of them, including the selection
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
First delivery 3 glass containers in a bubble envelope...one broken and leaking. Purchase price refunded plus 5€. Second order one item not delivered but wrong product. German language site suggests that delivery comes from Germany (my personal perception) but comes from France and takes too long in my opinion. You are asked if you want to be contacted about the complaint, you say NO and are contacted anyway. One star is far too much in my opinion. Not recommended!
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A
Rating: 4 out of 5
Delay a little longer than announced but order well received and well protected.
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A
Rating: 1 out of 5
Hello Very disappointed a late shipment order of February 12 received on 25 no exchange to explain this delay to customers. Difficult to reach you after several attempts we were greeted by a very unpleasant person we just ask if our order was going to be sent. Parcel finally arrived the box containing the model + just a turn over bubble wrap without cardboard without protection box fold inside with broken parts. What can I say without being vulgar? You don't give a damn about people's heads. I won't be buying from your site again, and I'll give you a nice ad on the
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A
Rating: 1 out of 5
Delivery not in accordance with order. Anomaly reported and no reaction
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A
Rating: 4 out of 5
Delivery not as fast as the company had indicated Moreover I have no news of the 2nd order which was made on the same day, February 19, and tomorrow is already the 1st.
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A
Rating: 1 out of 5
Second order and second opinion: Significantly worse An error in the order delivered (not the right product ordered) I reported upon receipt. And....... Nothing! No reaction or comment from you. Surprising and abnormal Patrice
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G
Rating: 4 out of 5
Long delivery time Had ordered WWI Belgian cyclists and got German For the rest very satisfied
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A
Rating: 4 out of 5
I'm happy to have found the revell and humbrol paint references I was missing. The only downside is that I think you should have assortments of balsa and wooden sticks of all kinds, as well as scenery for fans of wooden models (tree lawns, etc.).
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G
Rating: 1 out of 5
I paid right away Now many and many weeks later still nothing inside I did get a message weeks ago that I paid and a moment later a message that it was on its way And that was it Money lost and no product Was a present too for my son
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A
Rating: 4 out of 5
All ok rich catalog.
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V
Rating: 3 out of 5
your devilry time mostly late your devilry time mostly late. and no update
Response from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
A
Rating: 3 out of 5
your devilry time mostly late your devilry time mostly late. and no update
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Response from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
A
Rating: 1 out of 5
No communication. Non-existent sales departmentdoesn't answer the phonedoesn't answer emails.maybe Covid hinders order management but answering emails or the phone doesn't get Covid caught.what do I have to do for you to react I was all happy to have found a nice French site I'm terribly disappointed G
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A
Rating: 3 out of 5
Good quality material I placed 2 orders that were delivered on time and compliant the 3rd was delivered with 2 weeks of
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G
Rating: 1 out of 5
Package still has not arrived ??
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A
Rating: 4 out of 5
The only drawback is that the instructions are not in French.
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A
Rating: 3 out of 5
I ordered 4 models, no packaging except bubble wrap (you could see what I ordered through it) 2 boxes of models were crushed. Very disappointed ! You can mie
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Rating: 3 out of 5
Delivery times not respected too much attention
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